CasinoVibes - Pelaajan kotiutus puuttuu.

I withdrew from Casinovibes according to them successfully, however the money did not arrive in the account and they promised to find out why this is the case, we have had a discussion which they have interrupted and stopped responding completely. I made a new ticket to which I received the answer "nothing has been resolved yet, please wait patiently".

If you need more email support, I can send it upon request.

It would be nice to know where my winnings have gone.

Amount: 1233.80

Nostin Casinovibesiltä heidän mukaan onnistuneesti, kuitenkaan tilille ei tullut rahoja ja lupasivat selvittää miksi asia on näin, olemme käyneet keskustelua minkä he ovat keskeyttäneet ja lakanneet täysin vastaamasta. Tein uuden ticketin johon sain vastauksen "ei ole mitään vielä selvinnyt odota kärsivällisesti".

Jos tarvitsee lisää sähköpostikeskustuilta voin laittaa pyynnöstä.

Olisi kiva tietää mihin voittoni ovat kadonneet.

Summa: 1233,80

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Dear Blackychan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC (Know Your Customer) verification?
• Have you accumulated your winnings with or without an active bonus?
• Could you please post a screenshot of your withdrawal request?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean