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My payout and balance were withheld and deleted. Simply fraud.

Meine Auszahlung und Guthaben wurden einbehalten und gelöscht. Einfach nur Betrug

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate your winnings? Were they slots, live casino games, or sports betting?
• Did you accumulate these winnings with or without a bonus?
• Have you passed the full KYC verification at this casino, or at least submitted any identity documents for verification?
• Have you contacted customer support to ask about the reason why your winnings were confiscated? If so, what reply did you receive?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I earned the winnings without bonuses through sports betting. I'm fully verified and didn't do anything differently than with other providers. I wanted to withdraw €500 and still had €200 in my player account when I received the message that everything was simply being deleted. It was all just gone.

Ich habe die Gewinne ohne Bonuse mit Sportwetten erziehlt. Ich bin voll verifiziert und habe nichts anderst gemacht wie bei anderen Anbietern. Ich wollte 500€ auszahlen und hatte noch 200€ auf dem spielerkonto als die Nachricht kam das alles einfach so gelöscht wird. Es war einfach alles weg

I have never accepted anything claimed here. It's simply a scam.

Ich habe nie irgendetwas akzeptiert was hier behauptet wird. Einfach nur Betrug ist das

Thank you for your patience throughout the complaint process.

Please understand that if your winnings have been confiscated and you only placed bets on sports betting, the casino may have detected certain activity that led to this decision. Unfortunately, we don’t have enough expertise or access to tools that would allow us to properly evaluate disputes related to sports betting.

This means we wouldn’t be able to correctly interpret the results of the casino’s internal investigation or fairly assess the situation from both sides. Please know that we do not consider your complaint to be unjustified — we simply aren’t in a position to judge it appropriately.

We would genuinely like to assist you further, but given the circumstances, it is not possible at this time. With that, we are now forced to close this complaint.

We’re sorry we couldn’t help you resolve this issue, but please don’t hesitate to reach out to us in the future if you encounter any problems with this or any other casino. We’ll be more than happy to do our best to assist you.

Best regards

Veronika