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After playing at the casino and betting, my balance was around €1200, from which I made a withdrawal of €500 two months ago, as that was the maximum allowed. I have always cooperated with Betobet by sending all the required documents, and my account is 100% verified.

Well, two months have passed and I still haven't received the withdrawal, and when I send emails, they never reply, which is intolerable.

Tras jugar en casino y apuestas, mi balance era sobre 1200, para la cual hace dos meses, hice un retiro de 500 euros, al ser lo maximo permitido. Siempre he colaborado con betobet al enviar todos los documentos, estando mi cuenta 100% verificado.

Pues han pasado dos meses y sigo sin recibir el retiro y cuando envio emails, nunca me responden, lo cual es intolerable.

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Dear chexus, 

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.  

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually. 

Have you accumulated your funds with the help of bonus, please?

Could you please forward a screenshot of your withdrawal request to this thread?  

Thank you in advance for your cooperation and reply. 

Best regards, 

Katarina

Dear chexus,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, sorry for the delay, but I just saw the message.

1) I never used bonds

2) I am attaching a screenshot of the withdrawal from more than two months ago and they are not responding to my emails.

Buenas, disculpa por la demora, pero he visto ahora el mensaje

1) Nunca usé bonos

2) Os adjunto la captuta del retiro de hace mas de dos meses y no me responden a los emails.

Dear chexus,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of bet O bet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from bet O bet Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.