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I was playing a slot called The Greatest Catch Bonus Buy. It gave me the bonus game while I was spinning, even with 5 scatters. During the bonus game, it crashed and wouldn't let me back in. It told me there were internal problems and I should restart. I've done this hundreds of times, tried accessing from other devices, other browsers, cleared the cache, and history, but the problem persists. My entire credit, plus any winnings from the bonus, are blocked in this session. I contacted the site by email, and they responded with a pre-set message asking me to clear my history. Can you help me?

Stavo giocando ad una slot chiamata the greatest catch bonus buy, mi ha dato il gioco bonus mentre spinnavo , addirittura con 5 scatter . Durante il gioco bonus si blocca e non mi fa più rientrare , mi dice che ci sono problemi interni e di riavviare . L’ho fatto centinaia di volte , ho provato ad accedere da altri dispositivi , altri browser , ho cancellato le cache, la cronologia , ma il problema persiste . L’intero credito oltre quello dell’eventuale vincita proveniente dal bonus sono bloccati in questa sessione . Ho contattato via mail il sito , il quale mi ha risposto con messaggio pre impostato dove mi invita a cancellare la cronologia . Potete aiutarmi ?

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify the exact date this issue happened?
• Have you contacted the casino customer support via chat only, or did you write to them via email as well?
• Have you experienced similar issues with this game before?
• Can you see your last bets from this game in your gaming history?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear skywarrior,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.