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Withdrawal 3/7 500 euros

Withdrawal 4/7 500 euros

Withdrawal 11th12/7 500 euros

All by card except the most recent one which is a bank transfer

Later obvious.

Dozens of emails saying there is a delay and that they are working on it, while they have been telling me this for almost the last 10 days. Same lies. I have been waiting so many days for these withdrawals that I will finally get them one by one...no trust and a long delay. Can we somehow resolve this issue please?

Ανάληψη 3/7 500ευρω

Ανάληψη 4/7 500 ευρώ

Ανάληψη 11η12/7 500ευρω

Όλες από κάρτα εκτός από την πιο πρόσφατη η οποία είναι μεταφορά (bank transfer)

Καθυστερη προφανής.

Δεκάδες email τα ίδια και τα ίδια ότι υπάρχει καθυστέρηση και ότι δουλεύουν πάνω σε αυτό ενώ μου τα λένε αυτά τις τελευταίες 10 μέρες σχεδόν. Τα ίδια και τα ίδια ψέματα. Περιμένω τόσες μέρες για αυτές τις αναλήψεις που στην τελική θα τις πάρω μια μια...καθόλου εμπιστοσύνη κ μεγάλη καθυστέρηση. Μπορούμε κάπως να επιλύουμε αυτό το ζήτημα παρακαλώ;

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

They don't ask for my identification and tell me to play like everything is fine.

Also, this is my first time at this casino. I tried it for a few days and the money was purely from my own deposit that I won, not from bonuses.

I have never made withdrawals before, these are my first.

Δεν μου ζητάνε ταυτοποίηση και μου λένε να παίξω ότι όλα είναι κομπλέ μια χαρά.

Επίσης πρωτη φορά είναι σε αυτό το καζίνο. Το δοκίμασα κάποιες μέρες και τα λεφτά ήταν καθαρά από δικιά μου κατάθεση που κέρδισα όχι από μπονους.

Δεν έχω ξανά κάνει αναλήψεις είναι οι πρώτες μου.

Have you seen the conversation?? I've replied to you!

Έχετε δει την συνομιλία;; σας εχω απαντησει!

Are you guys still here with me?

Παιδιά είστε ακόμα εδώ μαζί μου?

Nice help, be well. Bastards

Ωραία βοήθεια να είστε καλά. Μπάσταρδοι

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Panos333789,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika

We’ve reopened this complaint at the request of the player. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion. The player sent us the following message:

The problem still persists and has not been resolved, please help.

Thank you for reaching out and I sincerely apologize for the delay in responding. We are currently managing over 1000 active complaints. While we strive to reply as quickly as possible, it is not always feasible to address all messages immediately. We have a 7-day response window for each complaint and will always get back to you as soon as we can. Thank you for your patience and understanding.

Please forward me all the communication between you and the casino regarding the delay in processing your payments at veronika.f@casino.guru. Thank you for your cooperation.

I just forwarded you some of my recent conversations with the casino. Thanks.

Μόλις σας προώθησα κάποιες από τις πρόσφατες συνομιλίες μου με το καζινο. Ευχαριστώ

Good evening. Let's see, thanks.

Καλησπέρα. Για να δουμε, ευχαριστώ

Dear AllySpin Casino representative,

Thank you for the update regarding the player's case.

Dear player,

Could you please confirm if you received your winnings yet?

Dear Panos333789,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.