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Hello.

I had the bonus funds 250 rolled over 5000 and won around 7800 , the casino completely took away the amount and left me nothing

This is pure robbery I won the amount , rolled over the wager amount and my money is stolen completely by the casino

Was not expecting this from the casino

Regards

Mithun

Dear mithunscool777,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please send me the link or the screenshot of the bonus you activated and played with?

Was it a deposit bonus, or a free, no-deposit bonus?

What types of games did you play?

Could you please specify if you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello

Please find the link attached and also , it was deposit bonus , I played evolution free casino bonus , kyc is verfied

There was no mention that after wagering amount is met , they should be transfer the winnings to real balance

The casino completely stole the winnings

This un ethical and robbery

Your comment does not include a link. Could you please send the link to the bonus one more time?

Am I correct in understanding that it was a live casino bonus? What games did you play?

Has the casino explained why your winnings were confiscated? If you have any conversations between you and customer support regarding your issue, kindly forward them to me at my email address: veronika.f@casino.guru.

Thank you for your patience and cooperation.

Dear mithunscool777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.