Xon Bet Casino - yleistä keskustelua (sivu 2)

With all due respect, you clearly don't know much about the casino business yet. Yet, that's ok; allow me to share a few tips with you:

No one, as the casino's owner, can close it. Third parties, like us, or even players? Not without a massive lawsuit, which is pretty much the same for every company. Furthermore, the police will not actually investigate anything. Casinos are online products. Even the licensing authority will not "close" the casino; rather, its license will be revoked entirely. Ask chatGPT about it; it's free.

"Shutting down a fraudulent online casino is a bit like trying to swat a mosquito in a hurricane."

"Why it’s so hard

• Jurisdictional patchwork: A site may be hosted in one country, licensed in another, and operated from a third.

• Anonymous operators: Many hide behind shell companies and nominee directors.

• Speed & agility: Operators simply pop up under a new domain when one is shut down."

"Your friendly neighborhood police can get involved… but they’re not going to storm a server farm in Curaçao with batons and flashbangs."

So, if you give it a second thought, you may find out that sharing experiences and submitting complaints—what affects public casino reviews—is actually your best shot...

I just wanted to let you know.

Besides, you have to prove your point first. In any case, thank you for submitting the complaint. I hope it will work for you in the best way possible. 🙏

Hello Romi, could I copy the text of my closed/resolved complaint about the casino and use it for a new complaint? Then I would submit a new complaint. However, rewriting everything and describing the incident again is difficult for me because I'm not very eloquent and have trouble describing a situation in easily understandable words—that's unfortunately one of my weaknesses.

Hallo Romi, dürfte ich den Text meiner geschloßenen/gelösten Beschwerde über das Casino dann kopieren und für eine neue Beschwerde verwenden? Dann würde ich eine neue Beschwerde einreichen. Aber alles neu schreiben und den Vorfall erneut schildern fällt mir schwer weil ich nicht sehr eloquent bin und es mir schwer fällt eine Situation leicht verständlich in Worte darzustellen das ist leider eine meiner Schwächen.

Sorry, but is it the exact same issue? I couldn't understand that before because I thought that it was a new one at the same casino, though.

In case it is still the same problem from the already closed complaint, please reopen it and explain the whole situation.

Hello, no, unfortunately, I've been having the same problem with this scam casino for weeks now. I've reopened the complaint, thank you 🙏🏼

I simply don't understand how you can give such casinos such a great reputation when there are obviously quite a few complaints and many are very dissatisfied. Unfortunately, I often notice that you give the most terrible casinos perfect ratings and classify them as fair or safe. I seriously wonder what is being tested that makes you rate them like that when your opinion is so far removed from that of the players who actually experience them. I'll never understand it, but that's okay. I won't base my decisions on Casino Guru's reputations because I think they're false. Unfortunately, that undermines the credibility of this platform.

Hallo, nein es ist leider das gleiche Problem jetzt schon seit Wochen mit diesem Betrugscasino. Ich habe die Beschwerde wieder eröffnet danke 🙏🏼

Ich verstehe es einfach nicht, wie ihr solchen Casinos eine so tolle Reputation geben könnt wenn es doch offensichtlich einige Beschwerden gibt und viele sehr unzufrieden sind. Mir fällt das hier leider oft auf, dass ihr die schrecklichsten casinos perfekt bewertet und als fair oder sicher einstuft. Ich frage mich ernsthaft was da geprüft wird, dass ihr es so bewertet wenn doch eure Meinung weit entfernt von der der Spieler ist die echte Erfahrungen in diesem Casino machen. Ich werde es nie verstehen aber es ist auch okay, ich werde mich nicht an den Reputationen von Casino Guru orientieren da sie in meinen Augen falsch sind. Das macht leider die Glaubwürdigkeit dieser Plattform kaputt.

Hallo, ich habe soeben in einer Beschwerde über ein anderes Casino folgende Aussage eines Teammitglieds von Casino Guru entdeckt:

Dear Nobody1992, the casino provided me with a clarification, unfortunately, as both accounts were used to play and the creation of the new account was not authorized there isn't much we can do to assist in this case. While we believe the casino should implement a restriction that would not allow players to register new accounts using the same information, it is something we require from casinos we give our 'fair and safe' badge so we won't be penalizing Instaspin Casino for it. I understand this isn't what you wanted to hear and I'm sorry I could not be of more help on this occasion. Due to the aforementioned reasons, this complaint will now be rejected. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Kind regards,

Peter

Ich habe euch das wichtige Fett markiert. Das Xonbet Casino genießt von euch ja einen sehr hohen Sicherheitsindex, WARUM(!!!!!!) Konnte ich mich dann in diesem Dreck von casino mit exakt den gleichen Daten doppelt anmelden? Laut der Aussage von Peter verlangt ihr ja nur von den Casinos, die ihr liebt und lobt und denen ihr ein hohen Index verpasst, dass sie ein System einführen dass es Spielern nicht ermöglicht doppelte Konten anzulegen mit den gleichen Daten. Da frage ich mich, weshalb dieses Casino von euch so fabelhaft bewertet wurde wenn es doch nicht das erfüllt, was ihr verlangt?! Ihr widerspricht euch so hart das ist unglaublich. Ich gehe woanders hin mit meiner Beschwerde!!! Und auch in Zukunft werde ich diese Plattform hier meiden. Ich hab keine Ahnung wie man es in eurem Land ausdrückt, in meinem Land sagt man dazu: ihr habt ordentlich verschißen!!!!! Ihr dürft auch gerne mein Konto hier löschen ich bin fertig mit euch!

True 👍🏽 and that's why I'm going to clearly distance myself from Casino Guru. I'm fed up with this organization that makes good casinos look bad and bad ones look good. Apparently, good money flows here, and Casino Guru's reputation obviously depends heavily on how much money the operators put on the table. For me, this platform has lost every last shred of credibility.

True 👍🏽 und darum werde ich mich von Casino Guru deutlich distanzieren denn ich habe die Schnauze voll von diesem Verein, der gute Casinos schlecht macht und schlechte gut. Anscheinend fließt hier gutes Geld und die Reputationen von Casino Guru hängen offensichtlich stark davon ab, wieviel ihnen die Betreiber an Geld auf den Tisch legen. Für mich hat diese Plattform den allerletzten Funken an Glaubwürdigkeit verloren.

Please don't mix up two different casinos with two different issues. We take every single case when players need our help and investigate those separately, of course, as none are the same, ever. Then we do everything possible to help out if it's in our hands, of course.

If you are not happy with our work, it is completely okay, no worries at all.

Here is the article you can read about how we actually review all online casinos if you're interested. Maybe it'll help you understand it better.

Also, if you'd like to close your account, maybe it'll be good to wait until your ongoing complaint is closed, but if you'd like to leave it as it is, just let us know.

Hi, I'll tell you my sad story.

In March I deposit €25, play, win €400. After a few days they credit my winnings to my postepay without any account verification or other documents.

I deposit another €50 and win €6000.

They appear on your account as real money.

They contact me saying they need to verify my profile.

I'll start sending out a whole series of documents at the end of March.

They always tell me that it was not possible to verify them because they are not in pdf. Absolutely not true.

We have arrived in June and the money is still present in the balance and without the possibility of being able to withdraw it.

Thieves!!!

Salve, vi racconto la mia storia triste.

A marzo deposito 25€, gioco, vinco 400€. Dopo qualche giorno mi accreditano sulla postepay la vincita senza nessuna verifica dell'account e documenti vari.

Deposito altri 50€ e vinco 6000€.

Sul conto appaiono come soldi reali.

Mi contattano dicendo che devono verificare il mio profilo.

Comincio a fine marzo a inviare tutta una serie di documenti.

Mi dicono sempre che non è stato possibile verificarli perchè non sono in pdf. Assolutamente non è vero.

Siamo arrivati a giugno e i soldi sono sempre presenti nel saldo e senza la possibilità di poterli prelevare.

Ladri!!!

If you have issues with the verification at this casino, our complaint team could try to help you out.

Just follow this link, please, where you file your complaint. Explain the whole situation, and we will start the investigation of the whole matter.

It is completely free of charge, so you don't need to be worried about any additional cost, of course.

What do you say? Will you try it this way?

Make sure to read TOS 7.5.1 which they will use to steal your winnings if you win. With no max withdraw listed on a bonus they used to take 98 percent of my winnings limiting it to 200 perce

I won twice, a little won from a match bonus and a big one for a match bonus they stole 98 percent of my big win with TOS 7.5.1

Make sure to read up on TOS 7.5..1

I would say that it is always necessary to look at the general terms and conditions when it comes to bonuses. Unfortunately, not everything is always written down when you receive a bonus.

So, was the max cashout the one for which the casino took most of your winnings? 

Well from what I can read of there TOS neither should have been but they applied it to a 3750 win. They took 3682.72 to of it. Both wins, the 200 came from a 15 deposit and 15 match and the 3750 came from a 22.50 deposit, 22.50 match, and 11.14 free spin bonus.

Now here it gets interesting.

TOS 7.5.1.

The maximum amount that can be withdrawn from bonus funds is capped at 200% of the bonus amount. Any winnings beyond this limit will not be eligible for withdrawal and will be voided.

I have already made 1 withdraw of 200 from a match bonus that was not limited by 7.5.1.

Before they removed it I clarified with 3 support agents that all said this bonus did not have a max withdraw..

The chat bot says this:

I selected withdraw and right there hard coded into the support chat.

Is there a maximum withdrawal rule I should know about?

The maximum withdrawal amount available to any player is 5 000 EUR (or currency equivalent) per week and 15 000 EUR (or currency equivalent) per month since the last withdrawal unless otherwise stated.

All the bonuses have different conditions, such as minimum deposit amount, wagering requirements, maximum withdrawal amount from the bonus (for no-deposit bonuses),

It also mentions if you've faced any issues with a bonus, please contact our customer care team via Live Chat or email support@xon.bet (I did this 3 times over with chat agents)

The bonus page faq says

General Bonus Information

All information about available bonuses is specified in the Bonuses section or your inbox.

Only the information displayed on the casino’s official product is valid for bonus rules.

Bonus Acquisition Sources

Follow the latest information in inbox messages or on promo pages

Now thee is two other relevant TOS clauses and only one mentions bonus funds. The website doesn't mention bonus funds anywhere else other then 7.5 and 7.5.1.

TOS. 7.5 If not otherwise stated, when playing with match bonuses, bonus amount must be turned over (wagered) 40 times before bonus funds or associated winnings can be withdrawn.

TiOS 7.5.1. The maximum amount that can be withdrawn from bonus funds is capped at 200% of the bonus amount. Any winnings beyond this limit will not be eligible for withdrawal and will be voided.

TOS. 7.7.1. On the website, there are two balances: real and bonus. The real balance is for the player's deposit funds, which can be withdrawn at any time if the deposit has been wagered twice (deposit turnover is mandatory). The bonus balance consists of received bonuses, which require wagering according to the bonus terms. When a player has both active balances, bets are deducted first from the real balance, and any winnings from such bets are credited to the bonus balance (without increasing the wagering amount). Wagering of both the real and bonus balances only occurs when bets are placed using these balances.

Now based on the wording of 7.5 lists bonus funds or associated winnings so the winnings are not bonus funds. 7.7.1 lists winnings will be added to bonus balance and bonus recieved will be added to bonus balance

So bonus balance cant be bonus funds because it contains the winnings and the bonus recieved isn't bonus funds as it's added to bonus balance.

I only had real cash when I made my wirhdraw and never withdrew bonus funds, which is the requirements for 7.5.1

I read what you wrote, but I'm not sure I understand it correctly. 

According to what you say, you took two match bonuses. Each of them, according to what you shared, has a maximum cashout of 200% of the bonus. So if you deposit 15 and get a 15 match bonus, you can withdraw a maximum of 200% of 15, if I understand correctly. 

If your winnings were not capped immediately after completing the bonus, then they were capped when you made your withdrawal, which may explain why you ended up with the balance you did. 

Basically I tear thee TOS apart and clearly show how 7.5.1 would not apply to either because bonus funds is not defined.

Here is what they sent me about the two withdraws (and frankly if you steal 4000 from someone you probably owe them an explanation.

Thank you for contacting us. I am contacting you regarding your recent concern about the balance correction.

I fully understand how upsetting and discouraging this situation may be, especially after you dedicated time and effort. Please be assured that this policy is in place to maintain consistency, fairness, and transparency for all players on our platform.

Please note that all withdrawal requests are reviewed by our relevant department, and each withdrawal is carefully checked to ensure full compliance with our Terms & Conditions.

Please be aware that the corrected amount was deducted from your gaming account to ensure complete adherence to our Terms & Conditions. These funds were removed in accordance with our policies and, unfortunately, cannot be returned.

Please be aware that your previous payment did not fully meet the requirements outlined in clause 7.5.1; therefore, no write-off was applied. Unfortunately, we are unable to provide any further details regarding this matter.

If you have any questions, feel free to contact us anytime.

Best regards,

Manager of the game club, Julie

They gave you a very general statement that tells us nothing. But this is common practice for casinos if they don't want to tell the player what they did specifically so that they can't get around it. 

In any case, I would say that if you feel that you haven't done anything wrong and your balance has been taken away unfairly or unjustly, then I would recommend filing a complaint on our website. 

Our team will look into it and see if we can help or if the casino was right to do what it did. 

What do you say? 

I filed two complaints, submitted an 11 page write up and was told it was across agreement and they only deal with it if the withdrawal limit wasn't mentioned on the bonus terms. So I refiled my complaint and made sure to mention there wasn't a withdraw limit listed on the bonus terms and put the conversations with support agents (3 of them,

some convos longer then 2 hours) all confirmed there was k max withdraw listed in thel bonus I took. I even specified the exact bonus I took and they took a minute abd said again there was no limit (I have two screen shots showing this).

Only to have my complaint rejected again. Even my review in your site was rejected saying it seemed to focus on sports betting and you mainly deal with the casino slot side. I have never used the betting side, and my complaint was clearly focuses on warning others about TOS 7.5.1 and warning others

In all honesty I was really dissapoibted with your site and had basically written it off as being one sided and maybe paid by the casino's to detail complaints. But I did file on 4 different sites, Curacaoa gaming and licensing and submitted my complaint to xons parent company.

So far I have recieved one response which said thank you for your highly detailed report, we are contacting the casino and will give you an update as soon as we can.

If you think it's a possible case could you get your team to reassess my complaint and I can provide any screen shots they want or chat logs. I litterly have screenshots of almost everything I said, copy's of the TOS and I believe I couldn't have documented much else.

Thanks

It won't let me repost and keeps saying post exists after I deleted the reply where I replied to myself and not you. Frustrating

And ironically I just thought of another major point that I thought I should share that points even way worse to what you said about the fact they refuse to explain anything shows they have taken the funds in what could easily be thought of as a 'shady/dishonest' way.

Think about this and I'll explain what I believe could be the possibilities and let me know your thoughts please (and I honestly don't know how I missed this when I was doing my 11 page write up, that maybe has a total of 4 screenshots, the rest being text, but I'm glad I thought of it now).

I mentioned how I talked to three support agents and various other sources that didn't mention TOS 7.5.1 when I was specifically asking about withdrawal limits/trying to find information on withdraw limits. I also mentioned one of those chats was over 2 hours long plus how since they took the money all they dovis appoligize and mention TOS 7.5.1 non-stop. Here's my question.

How is it that I spent over 4 hours chatting with three of there support agents specifically about the possibility of there being a withdraw limit on my winning, even specifically mentioning the bonus name and number that is shown under transactions, but not 1 time did TOS 7.5.1 so much as get hinted at let alone get mentioned.

And the second half of the last post (I had to cut in half and lost two parts to repost after deleting)

But once they took the money not one tech support agent has failed not mention that TOS 7.5.

This, in my mind tells me 1 of 2 thing.

1. That I was the first person they gave ever used 7.5 1 against me to steak my money and they didn't know about it until after I complained and they had a restraining issue ab and made them all aware of 7.5.1. Now if this was true I might be more understanding but I have seen enough complaints that I know this not to be true.

2. The other option is they don't want anyone to be aware/afraid/or for it to become known to the general public that TOS 7.5.1 even exists let alone has been and also probably will be used to steal there money back if you win to much. The other thing they want hidden is the fact that if you knew that rule could be used against you you probably wouldn't chase your loses knowing that if you do win your limited to 200 percent of your last bonus. So if your using match bonuses and lose 60, 20 at a time with a 100 percent match bonus the most you can win is 40 if you put another 20 in. And the last reason they don't want TOS 7.5.1 known is you might not use a bonus again and then if you win they have no way to recover any money from you at all.

Any ways what do you think on that one?