Viivästynyt vetäytyminen Spinangassa

Goodmorning guys. I've been making a withdrawal request on Spinanga for 10 days now and while they're supposed to be completed within 1-3 days, mine has not only not been completed, it hasn't even progressed to the next stage of processing. What is also unacceptable is that they never replied to the emails I sent, while the customer service always gives me a copy-paste answer that says it will be completed as soon as possible and to be patient. Did any of you have a similar problem with this betting? Note that I haven't done account verification because it tells me I don't need to. I'm just mentioning it because I don't know if it affects anything

Καλημέρα παιδιά. Έχω κάνει ένα αίτημα ανάληψης στην Spinanga εδώ και 10 μερες και ενώ υποτίθεται ότι αυτές ολοκληρώνονται εντός 1-3 ημερών, η δική μου όχι μόνο δεν έχει ολοκληρωθεί, αλλά δεν έχει προχωρήσει καν στο επόμενο στάδιο επεξεργασίας. Το δε απαράδεκτο επίσης είναι ότι στα mail που έστειλα δεν απάντησαν ποτέ, ενώ και η εξυπηρέτηση πελατών μου δίνει πάντα μια copy-paste απάντηση που λέει θα ολοκληρωθεί το συντομότερο δυνατόν και να κάνω υπομονή.Ειχε κάποιος από εσάς παρόμοιο πρόβλημα με τη στοιχηματικη αυτή? Να σημειωθεί ότι δεν έχω κάνει επαλήθευση λογαριασμού γιατί μου λέει ότι δεν χρειάζεται. Απλώς το αναφέρω γιατί δεν ξέρω αν επηρεάζει κάπου

I have read in your complaint, that the issue was solved. That is a really great news. Have they explained to you, what was the issue for that delay? Also which withdrawal method di you use, if I may ask?

No, to this day I have not received any official response to the emails I sent them explaining why there was this delay. All I've been told by live chat customer service is that it's due to financial department workload, which I find unacceptable for a betting company. I received a notification in the mail that my withdrawal was completed. I had chosen to withdraw to a credit Visa, since the deposit was made by it.

Όχι,έως και σήμερα δεν έχω λάβει καμία επίσημη απάντηση στα mail που τους έστειλα που να εξηγεί γιατί υπήρξε αυτή η καθυστέρηση. Το μόνο που μου είχαν πει από την εξυπηρέτηση πελατών στο live chat είναι ότι οφείλεται σε φόρτο εργασίας του οικονομικού τμήματος, κάτι το οποίο θεωρώ απαράδεκτο για μια στοιχηματικη εταιρεία. Μου ήρθε μια ειδοποίηση στο mail ότι η ανάληψη μου ολοκληρώθηκε. Είχα επιλέξει ανάληψη σε πιστωτική Visa, μιας και η κατάθεση είχε γίνει από αυτήν.

Understand. Well sometimes even at online casinos can this kind of delay happen. Please do not forget, that also there are just people working a trying to do their best to serve every customer/player, so I can totally understand if they are overloaded by withdrawals, especially whenever they are understaffed. Hopefully next time it'll be faster, so you do not need to get upset by that.

There is a big difference when you play in casino because they need to verify your account and your request which takes time while when you bet on matches is not necessary. In any case it is completely understandable from my point of view that sometimes the staff is overloaded with withdrawal requests (to be honest only with this betting company I had such a problem) but what is not understandable is the customer service which every time gave me different answers.

Yes, I understand that there is always a different answer and you don't even know where you stand. 

However, verification is necessary even if you bet only on matches. At least I've encountered it, so nothing unusual for me. 

Of course, the most important thing was that you got your money, and if you were bothered by the length of the withdrawal, you can try somewhere else. 🙂

Hello, I have been waiting for two weeks for my withdrawal to be verified. Does anyone know if they are going to pay me or not?

Buenas llevo dos semanas esperando que se verifique mi retiro alguien sabe si me van a pagar o no

Hello, according to the complaints I've seen you're not the only one and quite a few players have delayed withdrawals. Apparently the casino has a lot of requests, but I should point out that we give them 14 days to sort out everything around withdrawals. 

The safety index is pretty solid, so I'm a firm believer that you will get your money, even if I'm not making any promises. 

However, you can file a complaint with us here if you have this problem and our team will try to help. 

Do you think you will go for it?  

I've been waiting for a withdrawal for 14 days, I only get curt apologies on live chat and thanks for your patience. It's 50 euros, no small amount. The terms and conditions promise a maximum of 3 business days. I've already sent several complaints by email, without result. What should I do?

Již 14 dní čekám na výběr, na live chatu dostávám pouze strohé omluvy a děkují za trpělivost. Jde o 50 euro, nic malého. Obchodní podmínky slibují maximálně 3 pracovní dny. Mailem už jsem odeslala několik stížnosti, bez výsledku. Co mám dělat?

In this case, I would surely suggest you file a complaint here so our team can investigate the matter.

May I ask if this is your first withdrawal attempt at this casino?

To proceed with the complaint, please follow this link and let us know how it goes.