V.Vegas Casino - yleistä keskustelua (sivu 15)

they sent it to an account where the pix key is my cpf , but I put my email at the time of withdrawal , which I use to always receive and send , they were too lazy to type my email and sent it to an account of mine that I owe and as soon as any amount arrives in this account it is debited and I do not have access.

eles mandaram pra uma conta que a chave pix é meu cpf , mas eu botei meu email na hora do saque , que eu uso pra receber e enviar sempre , eles ficaram com preguiça de digitar meu email e mandaram pra uma conta minha que eu tenho divida e assim que chega qualquer valor nessa conta é debitado e eu não tenho acesso.

1 month waiting for them to do this, 1 month waiting to find out that since the 7th of November the money was sent to an account that I cannot access. revolting

1 mês esperando pra eles fazerem isso , 1 mÊs esperando pra saber que des do dia 7 de novemvro o dinheiro foi enviado pra uma conta que eu não posso ter acesso ao dinheiro . revoltante

Well, do you think there is anything you can do to gain access to the account?

I'm not familiar with how this procedure works in Brasil, so sorry for a probably stupid question...

I was able to gain access to the account, but not to the money that was held by the bank. because I have a share in it.

Detail: I don't use this bank and I don't use the pix key to which they sent the value

precisely because of this debt that I have to the bank,

2 detail: I would never send to this bank

3 detail: I confirmed my pix key twice when requesting the withdrawal precisely so that there would not be any type of error, either by typing a wrong letter or something like that.

I'm very frustrated with all this, because the attendant simply says that I put the pix key of that bank which I have debt, but I know I didn't do that. I never did that of getting my pix key wrong and I wouldn't just send it to a pix key which I don't use and which I owe.

I'm pretty sure they sent it to my pix key registered with my (CPF) because it's more comfortable for them. too frustrating to spend 1 month waiting to find out that the problem can't be solved and on top of that I'm supposedly guilty.

congui ter acesso a conta , mas não ao dinheiro que foi retido pelo banco . pois eu estou com divida nele.

detalhe : eu não uso esse banco e não uso a chave pix para qual eles mandaram o valor

justamente por conta dessa divida que eu tenho ao banco ,

2 detalhe : eu jamais iria enviar para esse banco

3 detalhe : comfirmei duas vezes a minha chave pix no momento do pedido do levantamento justamente para não haver qualquer tipo de erro , seja por digitar uma letra errada ou algo do tipo .

estou muito frustrado com isso tudo , pois simplesmente o atendente diz que eu coloquei a chave pix desse banco qual tenho divida só que eu sei que não fiz isso . eu nunca fiz isso de errar minha chave pix e não iria mandar justamente para uma chave pix qual eu não uso e que tenho divida .

tenho plena certeza que eles mandaram para minha chave pix cadastrada com meu ( CPF ) pois é mais comodo para eles . frustrante demais passar 1 mes esperando pra saber que o problema não pode ser solucionado e ainda por cima eu sou supostamente culpado .

Hi fabio221963,

now I feel that I understand the situation much better. Let's say that the casino used the "official" way to send you the winnings, and you were expecting the money to end elsewhere. 🤯

I guess that there is no chance to access the money or send it to your preferred account because of this debt you mentioned...

I'm truly sorry, sadly I have no idea how to solve the situation.

the official way is to send it to the pix key that the person requests and not the casino to choose to send it to my cfp because it is more convenient for them.

a maneira oficial é enviar para a chave pix que a pessoa solicitar e não o casino escolher enviar para meu cfp pq é mais comodo para eles .

That would be the best way in this case.

Well, the complaint is still running, though I have no idea how we could help you with this, so I'll wait for another update. 🤔

i would like to ask for help because ive been dealing with my problems in this casino, i thought it would be okay to play on this site because of the reviews, but i encounter difficulties during withdrawals, it almost ONE MONTH AND A HALF since i request withdrawals , then they have so many technical issues and excuses that they cannot send my money to my account. first, you can have withdrawal request, then they promised you to wait for two days up to 2-5 working days, after that your request will be REJECTED due to they need additional supporting documents. then you will submit needed documents then you need to wait another 2-5 working days to process, then after that you can request again withdrawal that needs another 2-5 working days again, after that days and it sometimes 3-10days, your withdrawal will be rejected again because of technical issues, then they will suggest you to request another withdrawal Again and wait for another 2-5days. it seems to me that they do not want to give your money. what i am going to do???. thank you.

Hi there,

I'm sorry to see that you have such problems. Without any further delay, I would like you to consider submitting a complaint - just click here.

Explain the problem and provide all related emails and transcripts, please.

A huge amount of withdrawals have been delayed due to technical problems recently, but players are getting paid. Check the complaints here.

thank you. i already submitted my complaint. 🙇‍♀️

You are welcome 🙂

Just one question, can you use a different payment option aside from the bank transfer?

Could prove useful to know.

Merry Christmas Radka

look with me to prove with this data that it was an error of the own site, but it seems that the nick does not understand. I believe it is a translation error. take a look at these data sent by vulkan itself and its representative through the complaint made here at guru.

this script was sent by the representative, a response about the data I put in requesting the survey:

Portfolio: fabioco****antos1899@gmail.com

bankCode": "2\*0",

"customerName": "FABI\*\*\*\*\*\*\*\*\***_**NTOS",

"bankAccount": "7120**_1-2",

"bankBranchCode": "0**1",

and this is the proof of payment sent by vulkan support via email to me:

see that the pix key is different from the one I requested

feliz natal, radka

olha conigo provar com esses dados que foi um erro do proprio site , mas parece que o nick não esta entendo . acredito que seja erro na tradução . da uma olhada nesses dados enviados pela própria vulkan e seu representante por meio da reclamação feita aqui no guru.

esse script foi enviado pelo representante , uma resposta sobre os dados que coloquei solicitando o levantamento:

Carteira: fabioco****antos1899@gmail.com

bankCode": "2\*0",

"customerName": "FABI\*\*\*\*\*\*\*\*\***_**NTOS",

"bankAccount": "7120**_1-2",

"bankBranchCode": "0**1",

e esse é o comprovante de pagamento enviado pelo suporte da vulkan via email par mim :

veja que a pix key é diferente da que eu solicitei

That's good that you sent this printscreen to Nick via the complaint as well. It's now waiting for review, so he will check it out, don't worry.

I just registered there and deposited €400, which was also debited directly from my account.

Unfortunately, no money is credited to me, the support says it can take up to 24 hours, if necessary I should contact you again.

This is really not a good start.👎

Ich habe mich gerade neu dort angemeldet und 400€ eingezahlt, diese wurden auch direkt vom Konto abgebucht.

Leider wird mir blos kein Geld gutgeschrieben, der Support meint es kann bis zu 24 Stunden dauern notfalls soll ich mich nochmal melden.

Dies ist wahrlich kein guter Start.👎

Hello,

actually, a higher percentage of casinos allow players to play immediately after the deposit, even when the funds are in transfer - have not been credited to the casino account yet, such casinos just land players the money for a limited time.

Not this one it seems. I hope you'll get the deposit soon.

I have a question about kyc verification at VulkanVegas casino.We submit documents before the first payment, and then, for example, we order payments over 1000 euros.Is was the account disputed?What account?And the second question is, when the clone is detected, multicont is blocked??

I'm sorry but I do not fully understand your concern, I feel however that this is about the multi-account rule. Have you been accused of opening several accounts?

If so, generally speaking, only the first opened account is left and the others are closed. The golden rule says one account per player.

Let me know what seems to be the problem, please.

good.I have a main account verified by kyc.After 5 mc vulkan vegas discovered 2 accounts on my personal info but a different num tel and email.Is it possible that 5 mc verification didn't show 2 accounts ?I have also taken payments over 1K Euro

gut.Ich habe ein Hauptkonto, das von kyc verifiziert wurde.Nach 5 entdeckte mc vulkan vegas 2 Konten auf meinen persönlichen Informationen, aber eine andere num tel und E-Mail.Ist es möglich, dass 5 mc-Verifizierungen keine 2-Konten zeigten?Ich habe auch Zahlungen über 1K Euro genommen

after 5 million my account lights up, I clone to shut up, I take 10,000 euros

nach 5 Millionen leuchtet mein Konto auf, ich klone, um die Klappe zu halten, ich nehme 10.000 Euro

Hello, I think there is a little problem with the translation. What do you actually mean by saying "5mc" please?

So, if I understand correct, you have one main personal account where you asked for withdrawal 1K Euro? And you are worried now because casino found your other two accounts with different telephone and email. Yes, I think it could be a problem when asking for your winnings. Is necessary to find out if you played in past for example with bonuses and got some advantage when you were logged with the other account.