iWild Casino - yleistä keskustelua (sivu 22)

I would say that you have completed the initial stage of the process. Each party has one week to respond. This is mainly because we receive a lot of complaints and cannot immediately get in touch with the player to get a response. At the moment, you still have to wait 4 days.

After this time, if I understand correctly, your complaint will be transferred to another resolver if Attila has no further questions, and we will contact the casino.

I can't say exactly how long it will take, but I hope it won't be long.

Okay, the screenshots are attached to the complaint!

Then I hope that the matter can be resolved quickly.

Ok die Screenshots sind ja in der Beschwerde angefügt!

dann werde ich hoffen das die Sache schnell erledigt werden kann

We hope so too, believe me.

Keep us updated, please.

Yes, I'll wait and see. So far, nothing's happened after two days! It's really frustrating.

ja Ich warte mal ab, bis jetzt passiert mal wieder nichts nach 2 Tagen! Das is schon sehr frustrierend

Quick update: Two days ago I received an email asking me to submit an invoice OR my tax return, which I did. Today I got another email saying I need a utility bill that's no more than 90 days old… But I don't have one for two reasons: 1. We only get these kinds of bills once a year, so the last one was from November/December 2024! And 2. The bills are in my wife's name!!!! Now what????

Kurzes Update: Nach dem ich vor 2 Tagen eine Mail bekam das ich eine Rechnung ODER meine Steuer Erklärung einreichen soll, was ich tat, kommt heute die Mail sie brauche eine versorgungsrechnung die nicht älter als 90 Tage sein soll… Die habe ich aber aus zwei Gründen nicht: 1. kriegen wir Rechnungen dieser Art einma im Jahr, somit ist die letzt von November/dzember 2024! Und zweitens laufen die Sachen auf den Namen meiner Frau!!!! Und jetzt????

In such a case, you should ask the casino what you could provide instead. Some other document with your name on it, perhaps.

Do you have anything? 🤔

I already did! Support told me to contact KYC, but KYC isn't responding! So I'm completely stuck at the moment!

What could be more trustworthy than a tax assessment notice?! The letter comes from the tax office; I find an electricity bill less trustworthy! Besides, a selfie with my ID in hand... my address is clearly on there! I question the logic! My address is perfectly clear on my ID! It's also on the tax assessment notice, so what more needs to be checked?

Habe ich bereits! Der Support sagt kontaktiere das KYC, das KYC antwortet nicht! Also weiß ich momentan gar nichts!

was ist denn vertrauenswürdiger als ein Steuerbescheid?! Der Brief kommt vom Finanzamt, da finde ich eine Stromrechnung weniger vertrauensvoll! Außerdem ein Selfie mit Ausweis in der Hand… da ist meine Adresse ja klar drauf! Ich frage mich nach der Logik! Meine Adresse steht einwandfrei im Ausweis! Auf dem Bescheid vom Finanzamt auch, also was soll da jetzt noch mehr geprüft werden?

Unfortunately, we can't change what the casino requires in any way. But if you are unable to get verified, at least you have our complaint team behind you. We will intervene as soon as we are able to.

It's not about the requirements themselves; if you demand everything at once and remain realistic, that's fine! But if nothing happens for two weeks and then something like this comes up, that's highly questionable! That has nothing to do with requirements anymore, but rather with the casino wanting you to gamble everything away before it's verified! Maja, the complaint is pending, and hopefully Fürth will reach a resolution.

Es geht ja nicht um die Anforderung an sich, wenn man alles auf einmal verlangt und dann realistisch bleibt ist alles gut! Wenn aber 2 Wochen nichts passiert und dann sowas kommt , ist das schon sehr fragwürdig! Das hat nichts mehr mit Anforderungen zu tun, sondern damit das das Casino will das man alles verspielt bevor es verifiziert wird! Maja die Beschwerde läuft und Fürth hoffentlich zu einem Ergebnis

I lost a total of approximately €60,000 in less than 24 hours.

This excessive loss in such a short time was only possible because I was able to continue playing and depositing without any restrictions. There was

• no warning labels
• no break in play,
• no contact from your side
• and no block or limitation,

In my opinion, your company should have reacted in accordance with the applicable player protection regulations. Especially with such large sums of money and such a short period of time, it must be assumed that there is an increased potential for addiction or other risks.

I therefore urge you to:

1. to inform me in writing which specific player protection measures were set up on my account (deposit limits, loss limits, automatic bans, reality checks, etc.),
2. to explain why, despite a loss of approximately €60,000 within less than 24 hours, no intervention was made on your part,
3. to examine to what extent a (partial) refund of losses is possible due to insufficient player protection measures.

I wrote to them about this and lost €60,000 in under 24 hours as a result of the complaint!

Ich hab innerhalb von weniger als 24 Stunden einen Betrag von insgesamt ca. 60.000 € verloren.

Dieser exzessive Verlust in so kurzer Zeit war nur möglich, weil ich ohne jede Einschränkung immer weiter spielen und einzahlen konnte. Es gab

• keine Warnhinweise,
• keine Spielpause,
• keine Kontaktaufnahme Ihrerseits
• und keine Sperre oder Limitierung,

Nach meiner Auffassung hätte Ihr Unternehmen aufgrund der geltenden Vorgaben zum Spieler­schutz reagieren müssen. Gerade bei derart hohen Summen und einem so kurzen Zeitraum ist davon auszugehen, dass ein erhöhtes Sucht- bzw. Gefährdungspotential vorliegt.

Hiermit fordere ich Sie daher auf:

1. mir schriftlich mitzuteilen, welche konkreten Spieler­schutzmaßnahmen auf meinem Konto eingerichtet waren (Einzahlungslimits, Verlustlimits, automatische Sperren, Reality-Checks etc.),
2. zu erläutern, warum trotz eines Verlustes von ca. 60.000 € innerhalb von unter 24 Stunden keinerlei Intervention Ihrerseits erfolgt ist,
3. zu prüfen, inwiefern aufgrund unzureichender Spielerschutzmaßnahmen eine (teilweise) Rückerstattung der Verluste möglich ist.

Das hab ich ihnen geschrieben und in der Beschwerde habe 60000€ in unter 24H verloren!

Hello, I'm not sure I follow you here. You see, to me it is not very obvious to whom this note is addressed. I'm Radka, the Casino Guru forum admin—well, lovely to meet you.

Can I help you somehow?

It seems that you may be experiencing gambling addiction; if you believe the casino did not respond fairly to your official request for account closure due to this issue, I suggest that you file another complaint.

I believe such a situation directly needs the casino's involvement.

Hello, This situation must have been truly frustrating, but as you can see, the casino representative was asked to explain the matter too, which is, in my opinion, the best course of action. So far, we've only heard your side, and we have no reason to doubt you, but maybe the casino rep has something to say too. Hold on, please; constructive communication may resolve all those questions.

Hence, unless someone comes and explains, we can only speculate. Hang in there, please.

Everything's fine, I'm waiting for a reply.

Alles gut, ich warte auf Antwort

I have reopened my complaint.

Ich habe meine Beschwerde wieder geöffnet.

Hello,

good to know. If the matter is different, though, consider filing another one, just like I mentioned. Well, I certainly hope things will proceed positively.

This site is a total scam. I place a withdraw, after 72 hours they are now asking me for kyc. Why not ask for kyc

before? I already know kyc will take a week minimum probably i wont see my money ever agaij

How this is 9.8/10 rating here on CasinoGuru??"?

Why you keep this brand as good rating only in your site you refuse bad reviews from real experience!!!

I write review a 3 weeks ago and still pending, this sites are the worst, check on google the reviews from other sites like CasinoGuru and you will see the Goodwin N.V. casinos ARE THE WORST rating, they scam me, they scam so many people, and you keep them here as top rating brand? Trusty brand? What??? Cmon!

Hi, this is not going to be pleasant, but your opinion is one side of the matter. Allow me to share the ending of our personal complaint:

"Dear Slots_Winner,

Unfortunately, we have to reject your case, as the casino has provided evidence that you have indeed violated its terms and conditions. Since the evidence is of a sensitive nature and includes information from the casino’s internal systems, I am unable to share further details. Thank you for your understanding.

Due to the aforementioned reason, we will now proceed to reject this complaint. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible."

The complaint is here 👈

I understand your feeling, but based on those findings, the casino did not act wrongly and thus no adjustments need to be done.

When it comes to reviews, they are all pending and we will get to them just as you wereinformed by the automatic email.

I understand that the result is hard to accept and that it is convenient to think that other players have also been scammed, but please adjust your expectations based on the outcome of your own complaint. Expecting something else won't help here.

Those brands continue scamming me and you told me everything is okay ??

also check my other complain about Immerion i wanna to reopen because they remove my jackpot win, and it says is fully redeemable, but i dont get it, because customer support told me to remove it!

I see. Those things are to be investigated in complaints; each player, including you, has a chance to challenge any casino and provide proof of its wrongdoing. I understand you are concerned, but the way you communicate leads nowhere. It is not fair to set ratings based on such forum posts without inviting the player involved and investigating proofs.

To be honest, I get you are not happy with the casino, but I do not understand what this particular screenshot aims to prove.