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I have deposited £1200. But didn’t give cash back more than 10% it is scam just to take money. You never win in any games you keep loosing to deposit more money. And that’s how I have lost £1200. I Wish I could get my money back. And the representative is so rude and very annoying. Please don’t go to this website they are scammers to rip you off. Thank you

Dear Emrana,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Dear Emrana,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

What I’m I supposed to give I don’t have anything on me

If you suggest that the games don't pay, could you please forward your game history? My email address is petronela.k@casino.guru. Thank you.

Dear Emrana,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.