Hello, I understand for you it is a scam, and I empathize with you.
However, we can't assist you right away. There could still be a delay; hence, we step in if the casino fails to pay out after 14 full days, not sooner. I'm sorry.
If you like to know more about the complaint process, kindly start here:
https://casino.guru/complaint-resolution-instructions
https://casino.guru/how-we-resolve-casino-complaints
We'll be back on Monday, so we'd appreciate some feedback later.
In my messages above I probably expressed myself incorrectly, the problems are not with sports, but with the withdrawal, and Shuffle itself refers to the alleged verification, I also do not receive any response from tech support or by mail.
My username is Redix707
Mail [email protected]
Withdrawal amount +- 2079 dollars
Hello, I understood that the main issue is the withdrawal; however, what I was saying is that the reason is very likely not the withdrawal itself but rather your gaming style or rules the casino/sportsbook believes you breached at some point.
Since you said, "They said that they were checking the bets and my account for involvement in fixed matches" to me it appears that this is the reason and also something we can't address properly.
The issue is that if the casino or sportsbook states that the withdrawal cannot be processed due to sports betting-related matters or rules, we will not be able to assist you.
Of course you are welcome to submit a free complaint and explain that directly to the complaint handlers, but as I just explained, there is quite a strong chance it will be closed as rejected.
As it is free, please feel free to give it a try.
Jag har precis samma problem. Omedelbart efter att jag skickat in en betalningsbegäran började de kontrollera alla spel för deltagande i fixade matcher. Det finns ingen tidsgräns för kontrollen. Detta är skandalöst!
Vad ska jag göra? Lämna in ett klagomål när betalningen är försenad med 14 dagar?
Hello,
If you read my explanation to the other player that we have no grounds for investigating sports betting investigations, you will know the answer. 🙁
This means that your complaint about fixed matches is unlikely to be accepted.
I apologize, but all of our information and activities are solely related to the casino branch and not sports betting.
How about you ask chatGPT about websites that resolve sports betting issues? I anticipate a fairly updated summary.
Hi Players - I am here to warn you that this website, and trustpilot, and askgamblers, all have been colluding with this evil casino for quite some time. So I took the time and spent $10 and made my own where there is no collusion or cover up. You can find us on trustpilot where you can be sure your review wont be erroneously censored. Thank you Noah Dummett Investigation staff for taking the time.
"summary": {
"totalAmount": "$847,350+",
"averageComplaintValue": "$3,430",
"resolutionRate": "0%",
"averageResponseTime": "Never",
"highestSingleComplaint": "$45,000",
"mostCommonAmount": "$2,500-$5,000",
"geographicSpread": {
"Europe": "42%",
"North America": "31%",
"Asia": "18%",
"South America": "5%",
"Africa": "2%",
"Oceania": "2%"
},
"timeDistribution": {
"2024": "78%",
"2023": "18%",
"2022": "4%"
}
Jag förstår inte varför du svär ner dig på ett "hyfsat" casino ))) LOOOL ))))
Radka! Och vad säger du? Så måste vi lämna recensioner om bedragare eller inte?! Varför missade du några negativa recensioner om det här casinot på den här resursen? Det är inte rätt att göra så här, vi måste försvara det här casinot in i det sista, så att det lurar så många spelare som möjligt, och höja betyget till minst 10 poäng, lol) Eller har jag fel? )))
Jaro, min vän! Du gjorde rätt, det finns ingen anledning att publicera dåliga recensioner om det här casinot, det är hyfsat, det gör allt rätt genom att lura ärliga spelare och ge dig en procentandel av det. Låt mig fråga dig, varför sjönk betyget för det här casinot från 8 poäng till 5 poäng? Vad hände? De slutade betala dig, va? Åh, jävlarna, de måste straffas för det här på något sätt))))))) Haha!
Maybe you still didn't get that we don't deal with sports on our website, and the ratings, user reviews, and complaints are purely about the casino games only.
So, perhaps you need to stop being sarcastic here; no one is interested. 🤷♀️
Om du inte är intresserad, gå vidare, jag pratade inte med dig!
Man kan inte ens hantera klagomål om casinospel. Om casinot inte vill betala spelaren hans vinster och säger att spelaren brutit mot några regler de hittat på i farten, då skriver man omedelbart att ja, vi håller helt med casinot, för vi bryr oss inte ett dugg om den här idioten som blev lurad av casinot, men vi låtsas att vi verkligen försökte och ville hjälpa till, det är jävligt löjligt.
Maybe watch your language a bit because it can easily lead you to be banned. What do you say?
Also, if you don't believe that we can help players, even though you would probably be surprised by the amount we saved for players, be sure that no one will hold you to stay here. Right? Just saying. 🤷♀️
God dag. Efter att ha läst trådarna såg jag liknande problem med Shuffle, de tar inte heller ut mina pengar efter "tveksamma spel" på sport. Totalt är uttaget cirka 230 dollar. Sedan den 21 juni har jag bara klarat verifieringen av nivå 3, vilket begärdes. 
Faktum är att uttaget varar i mer än 16 dagar. Smeknamnet på projektet är pidorke34.
Hello,
I'm sorry to say that but as you could read in this thread, this is about casinos. You won't find any content related to sports betting here, except for posts made by other bettors.
Therefore, while we appreciate your effort, I recommend discussing such situations on betting-related websites in the first place. Perhaps someone can help you out there. I also recommend that you do not share your nickname publicly; I'm just mentioning this for your consideration.
Det är åtminstone konstigt för mig att jag igår fick en överföring till mitt konto från en streamer och de tar fortfarande inte ut pengar från dem. Även om jag inte placerade några sportspel med dessa pengar. Så de fryser uttag från kontot helt om de misstänker något?
Hmm, what does it mean that you got a transfer to your account from the streamer? Have you been paid or have your money just been returned to your player account and now you can't do anything?
It could be that the casino is suspicious and checking something, but I can't tell you for sure because they haven't told you anything.
Try these links, maybe they will help you there:
https://www.safebettingsites.com/complaints/
https://www.bookmakersreview.com/sportsbook-complaint/
https://www.bookmakers.bet/submit-a-complaint/
Hello,
I am facing same problem with Shuffle Casino.
My username is: Czapa90
Have been waiting 12days for my 2 withdrawals.
Hello, I guess you could use some help. Do you also focus on sportsbetting?
In any case, I believe Jaros's response to the other player also applies to your situation. As long as the casino remains silent, they might be checking something, or it has just been delayed in general. However, they should always communicate openly, especially when delayed payments are involved.
Even the user feedback described strange delays...
Hello CasinoGuru team,
I had been playing on Shuffle for a few months without problems, I made multiple withdrawals which arrived correctly. My account was verified correctly as they asked, with each type of verification completed and all necessary documents sent.
I made a withdrawal of 1200usd around October 1st, still "under review" after 14 day. I asked the support chat several times and via email, but the answer is always the same, they tell me that their team continues to manually check my KYC and that there is no timing or news, although from the section I see that my kyc is verified.
I also find other similar discussions in the past, how did you resolve them?
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
Du blir snart omdirigerad till casinots webbplats. Vänligen vänta. Om du använder en annonsblockerare, kontrollera dess inställningar.
