5 dagar sedan
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5 dagar sedan
Hey Koparri,
Having similar issues as I have requested a withdrawal but after sending documents I have heard nothing. ‘24/7 support’ hasn’t gotten back to me in days and seems like I will never get my withdrawal!
Trust pilot reviews don’t look good either…
5 dagar sedan
Hey Koparri,
Having similar issues as I have requested a withdrawal but after sending documents I have heard nothing. ‘24/7 support’ hasn’t gotten back to me in days and seems like I will never get my withdrawal!
Trust pilot reviews don’t look good either…
4 dagar sedan
That sounds pretty unpleasant and definitely not good. When did you request your withdrawal?
4 dagar sedan
Hey Jaro,
Requested my withdrawal on Friday (05/12) and instantly was notified about KYC docs which where sent instantly but yet still no word back after chasing through ‘support’ and ‘complaint’ email addresses located on site over the past few days.
very frustrating and at a loss now on where to go next 🙁
4 dagar sedan
We give casinos 14 days for the selection and KYC process. If you are close to the deadline and have not heard anything from the casino and nothing has moved forward, then please let us know and we will try to assist you.
I think that will probably be the best solution.
Since this is a new casino for us and we have not yet reviewed it, we don't know much about it, but you can always ask for help.
4 dagar sedan
Thanks Jaro, appreciate that!
I will wait until near the 14 day before requesting assistance here - Thanks!
SvaraCitat1
3 dagar sedan
You are welcome.
Hope you will have good news for me and complaint won't be necessary.
3 dagar sedan
Samma här. Jag begärde ett uttag den 4 december och har inte hört något sedan dess. Mina e-postmeddelanden besvaras inte. Mitt konto är verifierat.
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2 dagar sedan
Well, then the same apply to you.
If you are close to 14 days and nothing happens, you can also open a complaint.
Hope everyone will be paid.
2 dagar sedan
Hello all,
slight update from my experience - I have had a email back around an additional KYC doc from compliance. So at least they are active in some way. I have still had no response from the support team but I won’t be too picky!
Just wanted to add an update here to keep track of progress. I will update again if I hear anything back.
SvaraCitat1
2 dagar sedan
Thanks for letting me know.
I guess from now on, things will move forward more quickly. 🙂
2 dagar sedan
Problemet är att när verifieringen är klar händer ingenting längre. Inga mejl har besvarats på en vecka och ingen betalning har behandlats.
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22 timmar sedan
Hi Roberto - sorry to hear we are in the same boat and thanks for letting me know that completed KYC verification doesn’t seem to get us any further!
I will keep trying with the support channels and if doesn’t work I can raise a complaint as Jaro suggested.
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