U početku je sve bilo dobro, dok nisam počeo da osvajam više nego što sam deponovao, kada su moja isplate porasle više od mojih depozita, počeli su problemi..prvo su hteli da me verifikuje ličnim dokumentom sa fotografijom i verifikuju moju adresu, nakon što su poslali moju NZ izdatu vozačka dozvola 6 puta i rečeno mi je da neće proći kao ID sa fotografijom iako u odredbama i uslovima stoji da je vozačka dozvola izdata u NZ u redu za potrebe lične karte. Kada su shvatili da neću odustati i da je moj sljedeći korak ići na savjet građana, konačno su potvrdili moju ličnu kartu i moju adresu. Već sljedećeg dana nakon što mi je rečeno da sam verifikovan, dobio sam e-mail od skycity kazina u kojem se navodi da više nisam verifikovan i da moram ponovo da pošaljem svoje fajlove, pa sam to i uradio! Onda pošto nisu mogli da nastave ovo da rade, odlučili su da je vreme da dokažem da je moje zaduženje za vizu zapravo moje, uradio sam ovo i dokazao da jeste, a nakon ovoga su želeli da dokažem odakle imam prihode, poslao sam im bankovni izvod za JEDINI račun koji sam koristio za dopunu ssc-a, to nije bilo dovoljno, tražili su verifikaciju mojih ličnih podataka od mog dobavljača prihoda. Sve je ovo izgledalo previše sa svim phishing prijevarama koje su se događale, činilo se kao da pokušavaju dobiti što više informacija o meni, kao da žele ukrasti moj identitet ili nešto slično. Definitivno ne preporučujem. TAKOĐER, budući da ste NZ Casino, očekivali biste da će njihova online chat pomoć biti u NZ ili da ih barem vode ljudi koji govore jezik, ne! Prenositi svoju poentu ovim ljudima je kao da pokušavate da gurnete u vjetar! Neuredno i nije dobro iskustvo. Oh, da, trebao bih da dodam da je razlog zbog kojeg se sve ovo dogodilo taj što sam osvojio 500 dolara i htio sam ga povući, da sam ga povukao, to bi moje podizanje stavilo iznad mojih depozita i tako su učinili sve što su mogli da osiguraju da ja mogu. Neću dobiti svoj dobitak, najgori novac koji sam IKAD potrošio. Ne vjerujte ovim momcima, oni će vas zajebati čim počnete da pobjeđujete. Imajte na umu da nisam imao problema sa podizanjem SVE DOK moji isplati nisu bili veći od mojih depozita!!!
At the start all was good, until I started winning more than I had deposited, once my withdrawals went higher than my deposits the trouble started..first they wanted to verify me with photo ID and verify my address, after sending in my NZ issued drivers license 6 times and being told it would not pass as photo I.d even though it states in the terms and conditions that a NZ issued drivers license is fine for id purposes. Once they realized I wasn't going to give up and that my next step was going to citizens advice they finally verified my I.d and my address. The very next day after being told I was verified, I received an email from skycity casino stating that I was not verified any longer and needed to send in my files again, so I did! Then because they couldn't keep doing this they decided it was time for me to prove my visa debit was actually mine, I did this and proved it was, then after this they wanted me to prove where I got my income, I sent them a bank statement for the ONLY account I used for topping up on ssc, this wasn't enough, they wanted verification of my personal information from my income provider. This all seemed too much with all the phishing scams going on, it felt like they were trying to get as much info about me as possible, like they want to steal my identity or something. Definitely do not recommend. ALSO being a NZ Casino you would expect their online chat help to be in NZ or atleast run by people who can speak the language, nope! Getting your point across to these people is like trying to p*ss into the wind! Messy and not a good experience. Ohh yes I should add that the reason all this happened was because I won $500 and wanted to withdraw it, if i had of withdrawn it it would of placed my withdrawls above my deposits and so they did everything they could to make sure I couldn't get my winnings, worst money I have EVER spent. Do not trust these guys they will screw you over as soon as you start winning. Please note I had no troubles withdrawing UNTIL my withdrawals got higher than my deposits!!!
