Dear Randy,

Thank you for taking the time to share your feedback. We're sorry to hear that your experience with the promotional offer and game conditions left you feeling disappointed.

We understand how frustrating it can be when expectations around bonuses or gameplay aren't met. While some promotional free spin offers do come with fixed bet values (such as €0.01 per spin), we strive to make these details as clear as possible in the terms and conditions provided. We also regret if there were any lags during your session - our team works closely with providers to ensure optimal performance, but technical issues can occasionally occur.

At the same time, we’re sorry to hear that your interaction with support didn’t lead to a more helpful resolution. Your feedback has been noted and will be shared with the relevant departments to help us improve.

If you’d like us to take another look at your case, please feel free to reach out via live chat or at [email protected].

Best regards,
Slotsgallery Team