Verde Casino - Transakcije povlačenja igrača su odložene.

Dear Sir/Madam,

​I request an urgent solution regarding the long-standing non-verification of my account, which has been going on for weeks. Despite multiple submissions of all required documents (ID, proof of address, etc.), my documents are continually arbitrarily accepted and then rejected. All withdrawal transactions I initiate are automatically canceled. I have deposited thousands of euros and urgently need access to my funds. This delay is unacceptable and is a clear tactic to withhold the payout. I request immediate verification and processing of my payout. I expect a prompt, unbiased response with a specific payout deadline.

With respect

To Whom It May Concern,

I demand immediate resolution regarding the prolonged non-verification of my account. This issue has lasted for weeks. Despite multiple submissions of all requested documents (ID, address proof, etc.), my documents are arbitrarily accepted and then rejected in a loop. All withdrawal requests are automatically cancelled. I have deposited thousands of euros and urgently require access to my funds. This delay is unacceptable and appears to be a deliberate tactic to withhold payment. I request immediate verification and processing of my withdrawal. A prompt, non-automated response with a payout timeline is expected.

Sincerely,

Poštovani/a,

​Zahtijevam hitno rješenje u vezi s dugotrajnom neverifikacijom mog računa, što traje tjednima. Unatoč višestrukim dostavljanjima svih traženih dokumenata (osobna iskaznica, dokaz adrese, itd.), moji se dokumenti neprestano samovoljno prihvaćaju, a zatim odbijaju. Sve transakcije isplate koje pokrenem automatski se otkazuju. Uplatio sam tisuće eura i hitno mi je potreban pristup mojim sredstvima. Ovo odgađanje je neprihvatljivo i očita je taktika za zadržavanje isplate. Zahtijevam trenutačnu verifikaciju i obradu moje isplate. Očekujem brz, nesadržajan odgovor s konkretnim rokom isplate.

​S poštovanjem

To Whom It May Concern,

​I demand immediate resolution regarding the prolonged non-verification of my account. This issue has lasted for weeks. Despite multiple submissions of all requested documents (ID, address proof, etc.), my documents are arbitrarily accepted and then rejected in a loop. All withdrawal requests are automatically cancelled. I have deposited thousands of euros and urgently require access to my funds. This delay is unacceptable and appears to be a deliberate tactic to withhold payment. I request immediate verification and processing of my withdrawal. A prompt, non-automated response with a payout timeline is expected.

​Sincerely,

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Kilegc7185,

Thank you for your message. I understand your frustration regarding the ongoing verification issue, the repeated document rejections, and the automatic cancellation of your withdrawal requests. Delays of this kind can be extremely stressful, especially when you have already submitted all required documents multiple times.

To ensure we can review your case accurately and address the points you raised, I need one final detail from you:

• The exact date (or approximate date range) when you last submitted your verification documents.

If the casino provided any explanation or message during the most recent rejection — even a brief note or error message — please forward it to us. A screenshot or short snippet is sufficient and can help clarify what triggered the rejection.

You may upload the requested information directly here in the complaint, or, if you prefer, you can also send it to me by email at [email protected].

Once this information is received, we will continue processing your complaint and gather all necessary details to move forward. We will update you as soon as there is any development.

Thank you for your cooperation.

Kind regards,

Petronela

Casino.Guru

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Kilegc7185,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Petronela