Velobet Casino - Povlačenje igrača je odloženo zbog zatvaranja računa.

Held my money for a fake investigation nearly months ago. Then apologised and made out it was a formality. I then won £113k. They kept adding fake bonuses on luckily I noticed but they were trying to trick me in to wagering requirements. They then reached out after I exposed them on trust pilot and agreed a payment plan with me. I waited 6 weeks for this day to come, 5 minutes before my account is due to open for my withdrawal they tell me it’s closed due to an internal investigation of an IP address for another account user logging in my a account. We all know this is a lie. I live in properties only I have access to the internet, never use another. My father is a top it security expert and has reports of all my log ins. I also wasnt able to log in for weeks so this is a total lie and the account wasn’t accessed since their last bogus investigation.

they cleared my "investigation", then They put yet another bogus investigation on my account. This was then cleared b it for absolutely no reason I was told to wait another two weeks.

lo and behold, the 2 weeks come, conventiently on the exact minute my account was due to open they send me an email saying they want to check out a fraudulent payment method on my account. Never heard anything so ridiculous, they are holding on to absolutely anything to not pay me. Of course I have sent evidence and they have told me to wait 1-4 weeks and be "patient".

Your review will take approximately 2 weeks"

Another two weeks they are playing games. I’m on the verge of losing my baby and have been in and out of hospital with

Update - low and behold, the 3 weeks come, conventiently on the exact minute my account was due to open they send me an email saying they want to check out a fraudulent payment method on my account. Never heard anything so ridiculous, they are holding on to absolutely anything to not pay me. Of course I have sent evidence and they have told me to wait 1-4 weeks and be "patient".

- we had a date 3 weeks ago to withdraw. They put yet another bogus investigation on my account. This was then cleared b it for absolutely no reason I was told to wait another two weeks.

in the meantime they have permanently closed my account so I can’t access anything but have full proof of all my account and screen recordings of everything. They have "assured me" that I will be able to log in to access my money when they apparently let me withdraw however the log ins are no longer recognised and one of their support team even told me my email wasn’t registered on their side!!

I’ve withdrawn from this site for years and never had these issues and have just seen online they are conning multiple cusotmers. As you can see, for a third time I have in writing today would happen then the email I got ten minutes before the time my account was due to open making new restrictions. It’s one game after another please help me!! No other card has been used on my account and I have evidenced their so called transactions they need to "investigate"

im at the end of my tether and have just read they are operating like this for lots of players. I had an email a month ago promising absolutely no further issues and yet again they have u turned today (9th October) which was agreed to pay me. They have been sent the bank statement they asked for but it’s making me ill and clearly using anything they can to block me.

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Dear Jendubz,

Thank you very much for submitting your complaint. I’m sorry to hear about the player’s problem regarding your withdrawal issues with the casino.

To better assist you and understand your situation, I have a few questions:

• Can you clarify the specific date when your account was closed for the "internal investigation"?
• Could you please confirm that you have passed the KYC verification?
• Which games did you focus - slots, live casino, sports betting, etc.?

Your cooperation in providing these details will help us investigate and work towards a resolution. It's crucial that we get a comprehensive understanding of your situation to mediate effectively with the casino on your behalf.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

There are 3 investigations that have happened in this withdrawal period. I don’t feel that because one is over they can reset the clock and start a new one!?i originally withdrew this money in August and have not seen one penny. I have cleared two "investigations" and had in writing that nothing else could possibly be investigated, Like I attached to you, but they’ve done it a third time to delay thing. I did the KYC checks about 18 months ago and have never changed anything in regards to methods depositing etc. they have been actively processing withdrawals until this large amount with no issues. They also have confirmed in writing several times as I sent you that absolutely nothing else is needed.

Thank you very much for your reply. Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.

Sure, I have all the evidence possible on this case. sending this to you now

I apologize, but I haven't received any emails from your registered email address. Could you please forward everything to me so we can proceed with further investigation?

I have sent all evidence

Dear Jendubz,

We have reviewed your case. At no point did our team report any fraudulent payment method or suspicious IP address. The only investigation was a standard verification of certain rounds and winnings, conducted from August 13 to August 19, fully completed with your balance intact.

After this, you successfully made several withdrawals without issues. Your account closure request was implemented, gaming functions are disabled, but withdrawals remain fully available. Any processing times depend on standard limits and required card verifications.

Funds have never been blocked unjustifiably, and no fake investigations or unnecessary delays occurred. All steps followed licensing, compliance, and security standards.

Best regards,

It seems someone has been logging in my account and withdrawing as "me" and I am begging Velobet to assist me to regain access but so far I still cannot get back in!!!!!!! I have been receiving WhatsApp’s and emails from someone impersonating Velobet and believe they are making withdrawals as "me"

they have set up a security pin on my account and I cannot access my account to withdraw money, and can prove I have not had a penny since August.

velobet please assist me to regain access to my account, I have been begging over email and live chat for 3 days now and I am concerned it is not being dealt with !! I have NO access to my winnings!!!!!

TO CONFIRM I DID NOT MAKE THESE WITHDRAWALS!!!! I appreciate I’ve probably lost some of my funds but I wish this to be resolved with the highest level of urgency, I did not set up a security pin which it’s asking me for!!!! Please end this nightmare for me and help me regain access to my account and funds 🙁

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Michal ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Jendubz,

I'm Michal, and I have taken over your complaint. I have reviewed your case, and it appears to be somewhat complex. It is the duty of every player to safeguard their credentials from any third party and refrain from sharing them with others. Since online casinos cannot determine who is actually accessing the account, once valid credentials are entered, it is generally assumed that the account holder is the one accessing their account, as they should be the only individual with access. Any actions taken following a successful login are regarded as being performed by the account holder.

If you notice anything unusual, it is highly recommended to reach out to the casino via the registered email address (or phone number if available) promptly and request that your account be blocked. The casino team should respond at their earliest opportunity and temporarily block or freeze the account. To regain access to your account, you may need to complete the KYC and/or AML process.

Moreover, it is not yet clear what funds and where have been paid out from your account, because in your emails, you frequently mention that you have received nothing since August.

I will continue the discussion with the casino team to shed more light on this matter and to see if I can help somehow.

Dear Velobet Casino Team,

I understand that the player’s account was blocked/frozen back in August due to an investigation concerning certain deposits. Could you please confirm whether this matter has been resolved?

Additionally, based on the emails you sent to the player, it appears that some payments have been processed from your side. Could you please confirm when these payments were made, the amounts and to which payment method they were sent because, as the player claims, they have not received any funds since August?

I would be grateful for your clarification on the entire situation, as there appear to be numerous factors at play, making it rather perplexing.

If there are any details or factors affecting this case that are not suitable for public disclosure, please feel free to share them with me directly at [email protected]

Dear Michal,

I would like to inform you that I have already sent the proof and all relevant information to your email address. I kindly ask you to review the materials at your earliest convenience. The details provided clearly demonstrate the situation from our side and should help clarify any remaining uncertainties regarding this case.

Please confirm once you have reviewed the documents, so we can proceed accordingly.

Best regards,

Hi - Velobet are now cooperating

i I am due another withdrawal on 19th so I will keep you posted providing it goes smoothly 🙂

Dear Velobet Casino Team,

Thank you for your email with the attached evidence. I have responded back with some additional enquiries.

Dear Jendubz,

I'm glad to hear the casino has continued to cooperate. Could you kindly confirm the crypto wallets you have utilised in your casino account for both deposits and withdrawals?

Furthermore, I have been informed that your Velobet account has been fully operational since August 20th, which includes the ability to make withdrawals. To clarify, are you stating that you have not requested a withdrawal since August 20th, up until recently? Additionally, could you let me know who among your family, friends, or others in your vicinity has or could have had access to your casino and email credentials?

I will revert back to you should the casino not pay the last of the winnings.

Dear Jendubz,

Thank you for your reply. Could you kindly confirm the remaining amount you anticipate receiving from the casino?

Furthermore, I would be grateful if you could address my earlier questions, as there are still a few points I would like to clarify.

Dear Jendubz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Jendubz,

Could you kindly share an update regarding the payouts you receive?

It appears that the situation has been clarified, and there is no indication that the player is experiencing any ongoing issues with the payouts, as we would expect them to notify us quite swiftly otherwise. Since we have not received any further communication from the player despite our attempts to follow up, we are unable to leave this case open without any progress and will proceed to close this case as Rejected.

The player is welcome to reach out to us at any time should they require further assistance.

I would also like to express my appreciation to the casino team for their cooperation.

Best regards,

Michal

Casino Guru