Stake Casino - Proces verifikacije igrača je odložen.

Hello, I have successfully completed level 2 verification.

However, even though I send every document requested on level 3, 4 it is rejected every time. On level 3 I send a notarized document that I own 1/2 share of the property at the address given during registration. I was told "if it is rejected, send another document" but the problem is that I sent all the documents I could regarding bank statement and payroll. I have no other documents that I could send. They even copy from section to section without looking. Indicating in level 4 the reasons of level 3. Please help me someone.

Здравствуйте, я успешно завершил верификацию 2 уровня.

Однако, хотя я отправляю каждый документ, запрошенный на уровне 3, 4 он каждый раз отклоняется. По уровню 3 отправляю нотариально заверенный документ, что владею 1/2 доли собственности по адресу, указанному при регистрации. Мне ответили: «Если он будет отклонен, отправьте другой документ», но проблема в том, что я отправил все документы, которые мог, относительно банковской выписки и платежной ведомости. Других документов, которые я мог бы отправить, у меня нет. Они даже копируют из раздела в раздел, не смотря. Указывая в 4 уровне причины 3 уровня. Пожалуйста, помогите мне кто-нибудь.

Dear x720yy193,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify why the documents you sent to the casino could not be approved during KYC?

Have you sent the documents on time and in the correct format? Do they contain all the personal information necessary for the verification of your account?

Which documents did you provide for the level 3 and 4 verifications, and when exactly did you send the most recent one?

I hope we will be able to help you resolve this situation as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I can't explain why.

These documents contain all the information about the address for level 3, certified by signature and seal. And similarly for level 4 with signature and seal and cash receipts. It's as if they are mocking.

For level 3, a document certified by a notary that I own 1/2 of the house, the address of which is indicated on the stake. And also a receipt for utilities that come to my wife. Which is also indicated in the certified document of the notary. For level 4, I sent statements from all Sberbank accounts, signed and with the bank's seal. The last time I sent it was yesterday.

Не могу пояснить почему.

В данных документах указана вся информация о адресе для 3 уровня, заверенная подписью и печатью. И аналогично для 4го уровня с подписью и печатью и денежных поступлениях. Они как будто издеваются.

Для 3 уровня заверено нотариусом документ что мне принадлежит 1/2 доли дома, адрес которого указан на stake. А также квитанцию на коммунальные услуги которые приходят на мою жену. Которая также указана в заверенном документе нотариуса. По 4 уроню отправлял выписки со всех счетов сбербанка, подписанные и с печатью банка. Последний раз отправлял вчера.

Please forward me all the communication between you and the casino customer support regarding your Level 3 and Level 4 verification at [email protected]. Kindly include the documents that have not been approved by the casino as well.

Also, could you please specify what types of games you played?

Did you accumulate your winnings with or without a bonus?

Have you made any successful withdrawals from this casino before?

Unfortunately, from today on they won't even let me log into my account....

К сожалению, с сегодняшнего дня мне не дают теперь зайти даже в аккаунт....

Thank you for letting me know. I have not received any emails from you yet. Could you please double-check if you used the correct email address? It's [email protected].

Regarding the problem with accessing your account, could you kindly specify if you requested to be self-excluded from the casino?

Dear x720yy193,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.