Sirwin Casino - Povlačenje igrača je blokirano nepoštenim uslovima.

Sirwin is a scam – Blocking my withdrawal with unfair conditions

I deposited money and played normally at Sirwin, following all their rules. When I attempted to withdraw my winnings, they falsely accused me of fraudulent betting without providing any evidence. Instead of processing my withdrawal, they imposed unfair and arbitrary conditions that were never mentioned before.

1️⃣ First, they forced me to wager 10 times my deposit ($30,000) on roulette.

They restricted my bets, allowing me to wager on a maximum of 13 numbers per spin, making it much harder to complete the wagering.

This condition was never part of their terms before I deposited.

2️⃣ After I fully completed this roulette wagering requirement, they changed the rules again.

Suddenly, they claimed that I now needed to complete the same 10x deposit wagering, but on slots instead of roulette.

This was not mentioned before, proving that they are intentionally making up rules to prevent my withdrawal.

3️⃣ When I contacted support, they refused to answer properly and closed the chat.

I tried multiple times to get a clear response, but they just repeated the same message.

In the end, they simply closed the chat without giving me a solution.

This is a clear case of fraud. Sirwin is inventing new withdrawal conditions to avoid paying players. They are intentionally blocking my withdrawal by changing the rules after I already fulfilled their previous demands.

I demand that Casino Guru assists me in getting my rightful winnings paid out. This casino must be exposed for its unfair practices.

Thank you for your help.

Dear pallabuco,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sirwin Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• In what game did you achieve your win initially?
• Could you please clarify which games you played to complete the mandatory wagering except for roulette 10 x deposited amount?
• Could you please clarify how much you deposited and how much are you attempting to withdraw?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Tomas,

Thank you for your prompt response and for assisting with my case. Below are the detailed answers to your questions, including the exact amounts involved.

1️⃣ Initial Win Game & Accusation of Risky Betting:

I initially deposited $3,000 and played a combination of sports betting and roulette. (but my proffits coming from live roullete)

After playing, my balance reached $10,457.

When I attempted to withdraw $4,000 multiple times, Sirwin rejected my requests, claiming that my account was under review.

Later, they informed me that the review was complete and accused me of "risky betting", without providing any evidence.

As a result, they imposed a completely arbitrary and unfair condition: I had to wager $30,000 on roulette, with a restriction of betting on a maximum of 13 numbers per spin.

2️⃣ Wagering Games (Besides Roulette 10x) & Changing Rules:

I complied with their demand by playing 34 spins of $900 each, betting on 12 numbers per spin, and successfully completed the required $30,000 wagering on roulette.

After fulfilling this requirement, my balance increased to $12,297.

I attempted to withdraw again, but Sirwin suddenly changed the rules once more.

Now, they told me that I needed to wager $30,000 again, but this time on slots, which was never mentioned before.

3️⃣ Deposit and Withdrawal Attempts:

Initial deposit: $3,000

Balance before withdrawal attempts: $10,457

First withdrawal attempts: $4,000 (rejected due to "account review")

Balance after completing roulette wagering: $12,297

New unfair condition imposed: $30,000 wagering on slots before withdrawing

This situation is clearly abusive. Sirwin is deliberately changing the terms after I have already complied with their demands, making it impossible for me to withdraw my rightful winnings. I appreciate any help you can provide to resolve this issue.

Best regards,

Pallabuco

Dear pallabuco,

Could you please share your communication with the casino regarding the accusations made against you?

Please share this communication with me at [email protected]

Hello,

The casino forced me to play 10x my deposit on roulette, as I explained before, with a maximum of 13 numbers, and then 10x my deposit on slots. I finally agreed, played the $30,000 they wanted on slots, withdrew the remaining balance, and they paid me. It's been resolved, and I've been paid, but I'm not happy with them forcing you to play 10x your deposit on different games; it still seems like a scam to me.

Thanks.

Dear pallabuco,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru