Dragi xray200,
Hvala vam puno što ste podneli žalbu. Žao mi je zbog problema sa kojim se suočavate. Da bismo bolje razumeli vašu situaciju i efikasno vam pomogli, molimo vas da nam pružite više informacija tako što ćete odgovoriti na sledeća pitanja:
- Da li ste dobili bilo kakvu komunikaciju od kazina u vezi sa konfiskacijom vaših sredstava?
- Koje vrste igara ste igrali? Da li su to bili slotovi, igre u kazinu uživo ili ste se kladili na sport?
- Da li ste prošli potpunu KYC verifikaciju?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće.
Unapred hvala na vašem odgovoru.
Srdačan pozdrav,
Veronika
Dear xray200,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you are facing. To better understand your situation and assist you effectively, could you please provide more information by answering the following questions:
- Have you received any communication from the casino regarding the confiscation of your funds?
- What types of games did you play? Were they slots, live casino games, or did you place bets on sports?
- Have you passed the full KYC verification?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Veronika
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