Razed Casino - Depozit igrača je oduzet.

 I am writing to formally submit a complaint against Razed.com (Wild Technology Ltd)

Details of the dispute:

I previously had an account at Razed.com which I voluntarily closed on 05/11/2025

Subsequently, I opened a new account on the same site.

I accidentally deposited into my old, closed account.

I immediately reached out to Razed’s live support and explained the mistake. Instead of helping me retrieve the funds, their team closed both accounts.

Support claimed that I "used the funds for gameplay," which is not true. I did not place any bets with the deposit because the account was already closed / inaccessible.

I have supporting evidence:

Transaction ID / TXID: [insert TXID / hash]

Screenshot of deposit confirmation

Screenshot of my account being closed / banned message

Chat transcripts / ticket IDs from Razed’s live support.

Why this matters:

A deposit into a closed account is not gameplay. This is a mistaken deposit, and under fair licensing practices, Razed should return those funds rather than repackage them as a bet or use them as a "penalty".

Important notice:

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Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please explain the reason why you have closed your initial account?  
• Could you please advise if you have passed the KYC verification? 
• Are you aware that creating multiple accounts at the casino is considered a serious breach of their terms and conditions, please? 

Here is the Razed Casino's terms and conditions specifically talking about this issue:

9.2 Creating multiple Player Accounts by a single player can lead, at the sole discretion of the Casino, to termination of all such accounts and cancellation of all payouts to the player. The player shall not provide access to their Player Account or allow using the Website to any third party including but not limited to minors. Any returns, winnings or bonuses which the player has gained or accrued during such time as the Duplicate Account was active shall be reclaimed by us, and players undertake to return to us on demand any such funds which have been withdrawn from the Duplicate Account.

Thank you very much in advance for your reply. 

Best regards, 

Katarina

Thankyou for looking into this matter, I initially closed my account myself through live chat as a method of self exclusion. Razed never asked me for KYC even though I withdrew many many times.

A big component of this for me is support saying the funds were already used for gameplay when this is impossible as the account was already closed. To me they are lying as a way to avoid sending the money back.

Dear Gman55,

thank you for your reply.

Could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina