Draga Katjališ,
Hvala vam puno što ste podneli žalbu. Žao mi je zbog vašeg problema. Da bismo bolje razumeli vašu situaciju i efikasno vam pomogli, molimo vas da nam pružite više detalja tako što ćete odgovoriti na sledeća pitanja?
- Možete li opisati konkretan problem sa kojim se suočavate u vezi sa zaštitom igrača?
- Da li ste naišli na neke konkretne incidente ili politike za koje smatrate da im nedostaje zaštita?
- Koje ste mere već preduzeli da biste rešili ovaj problem sa kazinom?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće.
Unapred hvala na vašem odgovoru.
Srdačan pozdrav,
Veronika
Dear katjaleesch,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better understand your situation and assist you effectively, could you please provide us with more details by answering the following questions?
- Can you describe the specific issue you are facing with player protection?
- Have you encountered any specific incidents or policies that you believe lack protection?
- What actions have you already taken to address this issue with the casino?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Veronika
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