Malina Casino - Zahtev igrača za povlačenje je odložen.

Hello Casino Guru, I have to file another complaint against Malina Casino. I won €17,600 and have been waiting for my withdrawals since November 11th.

Unfortunately, nothing is happening at all, and I've already contacted the VIP manager who keeps emailing and calling me with cashback offers to keep me playing. I asked him why my withdrawals still haven't been processed after two weeks, and he told me to call him so he could explain how things could be improved. I found this response extremely unprofessional. I told him I didn't want to continue playing and just wanted to receive my withdrawals. Then he simply said he couldn't help me.

I now need your help, Casino Guru. No documents were requested from me, and I was playing with the Crypto Welcome Bonus. The casino states a 72-hour processing time for withdrawals, but this has been significantly exceeded at two weeks. Furthermore, at this speed, it's impossible to reach the €7,000 monthly withdrawal limit. I have screenshots of the email correspondence and will gladly upload them.

Hallo Casino Guru, ich muss erneut eine Beschwerde einreichen gegen Malina Casino. Ich habe 17600€ gewonnen und warte seit 11.11. auf meine Auszahlungen.

Leider passiert überhaupt nichts und ich habe auch schon Kontakt aufgenommen mit dem VIP Manager der mir die ganze Zeit E-Mails schickt und mich anruft mit Cashback angeboten damit ich weiter spiele. Ich habe ihn gefragt warum meine Auszahlungen nach 2 Wochen immer noch nicht bearbeitet werden und er sagte ich solle ihn anrufen er kann mir erklären wie es besser laufen kann??? Ich fand diese Antwort äußerst unseriös. Ich sagte ihm dass ich nicht weiterspielen will und nur meine Auazahlungen erhalten möchte. Dann sagte er nur, er kann mir nicht weiterhelfen.

Jetzt benötige ich bitte Ihre Hilfe Casino Guru. Es wurden keine Dokumente von mir angefordert und ich habe mit dem Crypto Welcome Bonus gespielt. Das Casino gibt eine 72 Stunden Bearbeitungszeit für Auszahlungen an und diese wurde mit 2 Wochen stark überschritten. Außerdem ist es in dieser Geschwindigkeit nicht möglich das monatliche 7000€ Auszahlungslimit zu erreichen. Ich habe Screenshots vom Email Verlauf und lade diese gerne hoch.

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Dear BoehserOnkel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?
• Could you also provide the email correspondence mentioned above? This can include screenshots, emails, or chat records. You can send me all the documents to: [email protected] or post your screenshots to the thread.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Hello Petra,

I have never received any payouts before. During the entire two weeks, Malina Casino did not request any documents, and my account indicates that no verification is necessary.

I made my profits by playing with the 200% Crypto Welcome Bonus and then fully wagering it.

Here is the email history

Hallo Petra,

Ich habe noch nie vorher Auszahlungen erhalten. In den gesamten 2 Wochen hat Malina Casino keine Dokumente angefordert und mein Account zeigt an dass keine Verifizierung notwendig ist.

Ich habe meine Gewinne erzielt als ich mit dem 200% Crypto WelcomeBonus gespielt habe und diesen danach vollständig umgesetzt.

Hier ist der Email Verlauf

Dear BoehserOnkel

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Martina ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Dear BoehserOnkel,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Malina Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Dear all ,

Thank you for your patience ,

We kindly inform you that we are currently reviewing your request and the appropriate department has been notified and is actively addressing the matter regarding your case.

Thank you for your understanding.

Kind Regards,

Malina Casino.

Dear BoehserOnkel,

Thank you for the patience.

After reviewing your case with the relevant department, they informed us that you need to upload crypto ownership documentation showing the holder’s name, as well as proof of deposit, in order for us to proceed with your payment.

Kind regards,

Malina Casino

Hello Malina Casino.

I have already uploaded a screenshot of my crypto wallet. There is no name listed as the owner because crypto wallets are anonymous.

Hallo Malina Casino.

Ich habe bereits einen Screenshot meines Crypto Wallets hochgeladen. Es existiert kein Name als Inhaber da Crypto Wallets anonym sind.

Dear BoehserOnkel,

can you please let me know what crypto wallet are you using?

Trust Wallet

Dear Malina Casino,

Trust Wallet doesn’t collect or store any personal profile information, so it´s quite impossible for the player to have those details you’re looking for. Is there anything else he can provide to finish his verification?

Please let us now here. Thank you so much in advance

Dear BoehserOnkel,

Thank you for contacting us.

Our relevant department has informed us that, in order to proceed with your request, we kindly need you to provide your transaction history for the month of November from your Trust Wallet.

Please follow the steps below to locate and share this information:

How to view your transaction history in the Trust Wallet app:

Open the Trust Wallet app on your device.

From the home screen, tap the "History" button (clock icon).

A list of your recent transactions will appear. You may need to tap "Load More" to view older transactions.

Tap on any specific transaction to view its details, including the amount, date, and recipient address.

For more detailed information, scroll down and tap "View on Block Explorer," which will show additional data on the blockchain.

Please provide at least the full transaction list for November, either by sending screenshots or sharing the transaction links from the block explorer.

Kind regards,

Malina Casino

Hello Malina Casino.

I have uploaded the entire November history to the account. Since your system only allows 5 files per category, I have uploaded it under Proof of E Wallet ownership and Proof of Deposit.

I would be pleased if you could begin my payments now.

Hallo Malina Casino.

Ich habe die gesamte November Historie im Account hochgeladen. Da Ihr System nur 5 Dateien zulässt pro Kategorie, habe ich es unter Proof of E Wallet ownership und Proof of Deposit hochgeladen.

Ich würde mich freuen wenn Sie jetzt mit meinen Auszahlungen beginnen.

Dear BoehserOnkel,

thank you very much for letting us know.

Dear Malina Casino team,

can you please check it out and update us on the status at your earliest convenience? Thank you very much