Eternal Slots Casino - Igrač doživljava ponovljene kvarove u igri.

where to start ....

So i play the galaxy blast game and when betting the game will sometimes not start the round butnwill keep the amoumt i was trying to bet.....

And when i relay this to the casino they try to say that has never happened to anyome else ever.... i dont belive that to be true u can not be the only person in the world that has experienced this issue....

Then they will come back and say it is my fault that i am doing something to vause this the last time they said that i was purposely turning off my internet connection innthe middle of the game and turning it back on?

I woild never do anything that would risk me loosing my money for no reason it doesn't make sense for them to ven say that firstly....

And then there is no inclination that my internet service is not proper they have a symbol that would show up if i had a bad connection and thet was not present.... i dont think it is fair or right for them to keep bets that they did not even provide gameplay for. Nor should they be able to blame players for their site having malfuntionsand or errors..... it even says so in the games rules (screenshots included)

Also they are tampering with the games integral properties they have changed the maximum amount im

Allowed to bet on

Multiple games. And have even removed some games functionality (like in aces and eights the took away the double or nothing option that the game has but not till after i had won a big amount?)

Is this fair gaming i do t think so. The screenshots are only a few times this has occurred there are

Many

More

Times

Hello Mikeydee707,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to [email protected]? Please advise the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Regards,

Nick

There is no record of the game play because the rounds never start the counter gets down to 2 or one then the notice pops up saying My session has ended but they keep the current bet for the round that never started.

The one time i actually had them look into it they took over a week to reply and then came back and said they were able to recreate the issue by repeatedly turning off their internet conection and turnkng it back on....

How does

Someone even do that in a round that usually

Omly lasts 3 Or 4 seconds? And then there are the times it will not let you cash out it says invalid action and then the ship blowes up and thry keep that money too...

It is really upsetting and quite honestly not fair gaming.

I will find the email they sent me where they blame

Me for the games issues and like i said if you go on as a new player i will bet that the double or nothing options are there for aces and eights they took that option away from me after the first time i win iver a thousand dollars from Them.

Or you can see what the maximum bet is for galaxy blast it is supposed to be 100 but mime is only at 25 dollars. AND WHY IS THAT???? Because i won something so they tampered With the Game

List of occurrences

1. November 2nd 4:07:45am ($20)

2. November 4th 12:34:12pm ($6)

3. November 17th 5:28:47am ($10)

4. November 25th 9:59:32pm ($5)

5. November 25th 10:17:25pm ($10)

6. November 28th 2:20:13pm($11)

7. November 29th 1:09:48am ($2.50)

8. December 3rd 6:53:09pm (7:27:37am ($11)

9. January 3rd 6:53:09 pm ($2.50)

10. January 15th 10:24:23pm ($6.62)

11. January 16th 1:20:30am (2.47)

12. January 22nd 7:14:49pm ($11)

13. January 28th 1:17:04 am ($8.91)

14. January 29th 4:18:11pm ($11)

15. February 6th 10:21:25am (16.01)

16. February 19th 6:23:08 am ($50)

17. February 19th 6:38:08 am ($80)

18. February 21st 5:43:49am ($6.50)

19. February 24th 3:14:41am ($11)

Then there are the times it didn't

Let me cash out it said invalid action

November 28th 2:08:14 pm ($30.78 )

January 8th 9:01:05 pm ($82.39)

February 19th 11:46;10 pm ($35.06)

Making the total a whopping $429.74

Thats alot of money to have stolen from anyone

And then to have them refuse to return and blame me for doing something that would make me risk loosing it for tampering with my internet connection? Why the hell would u or anyone for that matter do something like that

( as if i even knew how to do that).

Whats going on are you not doing anything about this case for me anymore?

Whats going on with my case your timer has gone

To zero are you still actively working on this case or have you stopped helping me with this issue?

Dear Mikeydee707,

I hope you're doing well.

May I ask if it's possible to retrieve your complete betting history directly from your casino account? In many cases, players can access detailed game logs or request them from the casino’s support team.

Please understand that we are unable to proceed with an investigation based solely on a written description, without supporting evidence. To assess whether any unfair activity may have occurred, we need to review the relevant game logs to observe how your balance and bets were affected.

If you’re able to obtain this information, we would be happy to continue with the investigation. However, without it, we may unfortunately be required to close the complaint in the near future.

We look forward to your response.

Kind regards,

Nick

I have pictures or each incident they say that the game ligs only go back for the last 100 turns of play? And the act like they do not have records of the game results or something.

I can send all the screenshots as evidence that what i say is accurate. And then they will also not have records of most of the issues becase the rounds never actually started they all came back with errors or they ended my session each time the keep the current bet and then they will blame you internet connection when there is no such

problem.

Is what i provided not enough proof of what is happening?

Dear Mikeydee707,

As previously mentioned, unfortunately, the screenshots provided cannot be considered relevant evidence, as they do not clearly display the actual outcome of the bet or the specific error encountered.

Without access to the full betting history, we are unable to conduct a proper investigation to determine what occurred.

Regrettably, due to insufficient evidence, we will need to close this complaint at this time.

However, you are welcome to reopen the case by forwarding the requested betting history to [email protected].

Thank you for your understanding.

Best regards,

Nick