BOHO Casino - Nalog igrača je ponovo otvoren protivno njegovoj želji.

First of all this casino is not allowed to accept players from Germany but the do .

they need to have GGL license in Germany

at my first 5k € lost I asked the vip manager to close my account but they ignored my request also I tel them many time that I lost a lot and never win but they don’t care about gambling problems by the players and keep sending e-mail with deposit bonus to tel me keep deposit . And one day I make a play break for one week and the vip manger open my account on same day with out waiting 24 hours this casino is scammed me over 13000€

Dear Marwande1,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problems).

Could you please specify the reason for closing your account?

Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is [email protected].

Thank you very much in advance.

Best regards,

Dominika

Thank you for your response , I already send you screen shots by email .

the casino just don’t care about the players gambling problems .

I request many time to close my account because I lost a lot and never win . Instead of take that seriously the casino offers me bonus .

I already make self-exclusion but the vip manger open my account again also with out waiting 24 hours . this casino really don’t care about the players gambling issues .

Update : i just received from the vip manager at boho casino .

they being reviewed my request and they told me that this casino take any issues like this seriously and thoroughly and fairly they will keep me in update.

I will keep the casino guru team with any new information about this matter.

thank you

Dear Marwande1, kindly update us on any further developments.

The vip manger stopped responding to my emails .

the casino today refused my request.

Dear Marwande1, could you please send me all the requests where you asked for your account to be closed?

Hi ,

I send it by email to [email protected]

can you please confirm if you received it .

Dear Marwande1, I can confirm that we received your emails sent on April 22nd. However, in order to proceed further with your complaint, we kindly ask you to send us all the requests you previously sent to the casino asking for your account to be closed.

These are crucial for us to fully assess the situation. Without complete documentation of your account closure requests, we won’t be able to move forward with the complaint.

I send it today . By email

This is a system-generated message to inform you that your email could not

be delivered to one or more recipients. Details of the email and the error are as follows:

<[email protected]>: server unavailable or unable to receive mail

Dear Marwande1, could you please try resending it once again and make sure that the recipient address is typed correctly: [email protected]?

Hello ,

I send it again I hope you received it

The email cannot be delivered.

I send emails yesterday but today I get same email:

This is a system-generated message to inform you that your email could not

be delivered to one or more recipients. Details of the email and the error are as follows:

<[email protected]>: server unavailable or unable to receive mail

Dear Marwande1, if you are unable to send the messages from your current email address, we kindly ask you to try sending the email again using a different email provider, such as Gmail, to ensure it reaches us properly.

Alternatively, if that is not possible, you are also welcome to upload the account closure requests directly here as attachments, or at the very least, provide clear screenshots of your communication with the casino showing your requests to close the account and any relevant responses.

Dear Marwande1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.