BigClash Casino - Depozit igrača je odložen.

I deposited €100 in bigclash on the 30th of the month and they still haven't put the money in my account even though it was paid by my bank. And for a week now they've been mocking me by replying with the same standard message that it's being checked by the relevant department.

Έκανα κατάθεση 100€ στην bigclash από τις 30 του μήνα και ακόμα δεν μου έχουν βάλει τα λεφτά στον λογαριασμό μου ενώ έχουν πληρωθεί από την τράπεζα μου . Και εδώ και μια βδομάδα με κοροϊδεύουν απαντώντας το ίδιο τυποποιημένο μήνυμα ότι και καλά ελέγχεται από το αρμόδιο τμήμα

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’s credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

My money has gone from the bank to the casino I mentioned before. The payment has been made. So I don't think it's my bank's problem but the casino's. Anyway, I'll wait as long as it takes until the money comes to me.

Τα χρήματα μου έχουν φύγει από την τράπεζα προς το καζίνο που σας ανέφερα πριν . Η πληρωμή έχει γίνει δηλαδή . Οπότε δεν νομίζω ότι είναι πρόβλημα της τράπεζας μου αλλά του καζίνο . Οπως και να έχει θα περιμένω όσο χρειαστεί μέχρι να μου μπούνε τα λεφτά μ

I fully understand your frustration. As I mentioned earlier, it may take some time for the funds to be located and refunded to your bank account or credited to your casino account. As the matter is not entirely in the hands of the casino, I will set the timer for an additional 18 days to allow a full month for the transactions to clear. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.

Dear Botiking,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru