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Hello, they took $133 from me. I met the wagering requirements of 300 times. I made the withdrawal of $133 and they set terms and conditions. They took $107 from me. They scammed me and YMW left me with the same deposit I made of $25. They stole the $107 from me. I want my $25 back through Jeton Wallet. They are a fraud.

hola me quitaron 133 dolares cumpli los requisitos de apuestas de 300 veces hice el retiro de 133dolares y me pusieron terminos y condiciones me quitaron 107 dolares me estafaron ymw dejaron con el mismo deposito que hice de 25 dolares me robaron los 107 dolares quiero mi devulucion de mis 25 dolares por jeton wallet son un fraude

Hello, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Betrix Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Have you made any successful withdrawals before?  
• Could you please confirm that you have passed the KYC verification? 
• Could you please provide the casino support's stated reason for the confiscation of your winnings?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

It wasn't my first withdrawal and my account is verified. I want my $25 returned to me through Jetonbank. Thank you.

no fue mi primer retiro y mi cuenta esta verificada quiero que me devuelvan mis 25 dolares a traves de jetonbank gracias

They told me that I did not meet the requirements. Another thing I don't remember: I deposited 25 dollars and they gave me 25, a total of 50 dollars. I had to meet the requirements 50 times, 6,300 times, and I did and I won 133 dollars, of which they stole 107 dollars. Due to the terms and conditions, they are a fraud.

me dijeron que no conpli los requistos otra cosa que no me acuerdo deposite 25 dolares y me dieron 25 un total de 50 dolares y tenia que cumplir los requisito 50 por 6 300 veces y las cumpli y gano 133 dolares de loa cuales me roban 107 por terminos y condiciones son un fraude

Hello,

thank you for your reply.

Could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Dear wilfredoanazco1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru