Jedan igrač je zatražio otkup nagrade u McLuck kazinu, ali je ostao na čekanju uprkos tome što je dostavio neophodne dokumente za verifikaciju. Nakon što je potvrdio svoj identitet pre deponovanja, igrač je ispunio više zahteva za proveru načina plaćanja. Međutim, zbog promene brojeva na digitalnim karticama, mučili su se da daju tačne informacije. Igrač je poslao izjave o transakciji pre nedelju dana, ali nije dobio odgovor, što je dovelo do frustracije zbog kašnjenja u komunikaciji. Kazino nije odgovorio na žalbu.

A player had $210.00 pending payout from McLuck Casino, with verification already completed. After ongoing email correspondence about the processing status, the customer received notification on July 13 that their account was closed without explanation, claiming all due money was paid. The player disputes this, stating they have not received any payment and was then told that customer service only assisted paying users. The casino didn't react to the complaint, and it was closed as unresolved.