Dobio sam sportski bonus dobrodošlice, kladio sam ga, imao sam traku od 100% (takođe sam pažljivo izračunao uloge) i odigrao još nekoliko opklada, od kojih su se poslednje dve ispostavile kao dobici (veoma veliki iznosi za mene: 4444 i 1800). Kladionica je poništila ove dobitke, ostavljajući me sa 1700 PLN, što je maksimalna isplata bonusa (uplatio sam 850 PLN, dobio 850 PLN). Njihovi uslovi i odredbe navode da je maksimalna isplata bonusa 1700 PLN. Problem je što sam već mnogo ranije kladio bonus, a objašnjenje Kladionice je da se „sve opklade postavljene tokom perioda bonusa smatraju postavljenim tokom procesa klađenja i ograničene su na maksimalni iznos isplate bonusa kada se sredstva prebace sa bonus stanja na stvarno stanje".
Pažljivo sam pročitao uslove i odredbe bonusa i nema ništa slično.
I received the welcome sports bonus, wagered it, had a 100% bar (I also carefully calculated the stakes), and played a few more bets, the last two of which turned out to be winnings (very large amounts for me: 4444 and 1800). Bookmaker cancelled these winnings, leaving me with 1700 PLN, which is the maximum bonus payout (I deposited 850 PLN, received 850 PLN). Their terms and conditions state that the maximum bonus payout is 1700 PLN. The problem is that I had already wagered the bonus well beforehand, and Bookmaker's explanation is that "All bets placed during the bonus period are considered to have been placed during the wagering process and are limited to the maximum bonus payout amount when the funds are transferred from the bonus balance to the real balance."
I read the bonus terms and conditions carefully, and there's nothing to that effect.





