Ybets Casino - opšta diskusija (strana 16)

Hello,

I had an account with ybets.net that I closed permanently through the responsible gambling tools in your account. However, much like Mkim and others, I was able to sign in again in a moment of weakness and lost roughly €500. I asked to be permanently excluded in chat due to addiction and now I am blocked for good. Hopefully. You never know with these guys.

I asked for a refund (because I believe I ahould not have been allowed to sign in again and deposit), through chat and email on Nov 27th but have not heard back and now I’m blocked from their chat. Is there anything that I can do?

Hello, did you just close your account for the first time and then open a new one with the same personal details and play here? Or did you open the same account? Did you self-exclude before or after the whole thing happened? Such cases should be taken conscientiously, but I know that sometimes closing an account is not really effective when you can reopen it or open another one. 

You can try filing a complaint but I make no promises up front and our team will assess whether or not it is possible to help you. 

Did you think you'd go for it?

I don’t know if a complaint would help, as I don’t have any proof I self-excluded. To answee your questions: I self-excluded using the responsible gambling tools in my account. A few weeks after self-excluding my account, I managed to login to the same account without having to make a new one. Then played more and that’s when I asked to have it self-excluded again, this time via chat, then asked for the refund. Yesterday I asked them about it through a vpn cause they blocked my access to chat normally and they said they were "still working on it".

Sorry, forgot to press the reply button, but my response is above this message, my bad!

Well, that would certainly be the case if you had nothing to back up your claims. In such cases, I would always save or screenshot the conversations so that you have something to go on when such problems arise. If a player self-excludes, he shouldn't be able to get into the casino anymore, in my opinion. It's a bit different than when a player closes his account. So in this case I am not sure if a complaint would help either. 

Could you tell us what exactly is the issue, please?

Post some screenshots of it if possible as well.

It'll help us to better determine the problem and help you out if possible.

The casino has removed my winnings and placed my account in debt without providing any explanation. Additionally, their license might be fake. I’ve already submitted a complaint regarding this issue.

Hi, it's a strange situation and I don't really know what to ask, since you say that the casino didn't give you any explanation. I think in cases like this it's essential that they say something because if they are just silent, then we can only guess what's going on. 

Did you play here with a bonus or not? I don't think I've ever seen a balance in a minus before. Unless you won on something, spent some of that money, and then they retroactively found out that there was some mistake and you shouldn't have gotten those wins. 

But again, that's just a guess. 

Anyway, I saw that the complaint was rejected because it is a sport betting which we unfortunately do not deal with. 

Do you have any links where you could clarify your situation and complain elsewhere? If not I can try to help and share some. 

Yes, my complaint has been published on a different site. Multiple complaints of different people are currently in progress for this casino, and the license is fake, so please, consider changing the rating and recommendation of the site to avoid luring users into this trap of a casino. Thank you.

I'll let our team know to take a look at it and change it if they see the same. 

Also, if you find out more about your whole case and manage to solve it, feel free to let me know what end you had.

Thank you for your reply.

Those jokes at YBets casino asked me whatever they imagined they delay my verification in order to withdraw 32 days now , i deposited with crypto , I won 1.000$ USDT as I mentioned in a previews comment , they asked me photo with id , proof of address from bank statement screenshot from the deposit , I sent them after 32 days and so many emails they ask for Source of funds , the funds I deposited are 42 USDT 😂 jokers. And it was crypto so how do they expect to send a detailed information for the source of those 42$ 😂😂 STAY AWAY FROM THOSE SCAMMERS THEY DONT EVEN HAVE A LICENSE

Okay, but have you sent them the document they want you to send so that the verification is apparently closed? I'd probably send it right away because I'd be nervous about it taking so long. 

So let me know how it is.🙂

Dear Jaro what document should I really send ? Explanation of where do I find the money ?😂 or just my pay check from work ?

I've been trying to get my $30 withdrawal for over a week. It seems that something went wrong on the casino's part. I provided all the documents they wanted, but I've been waiting for over a week for the email that I'm supposed to receive to solve the problem.

Versuche seit über einer Woche meine Auszahlung von 30$ zu bekommen. Scheint was vom Casino auf falsch gelaufen zu sein, ich habe alle dokumente die sie haben wollten zur verfügung gestellt, jedoch warte ich nun seit über 1 woche auf die angeblich email die ich zur lösung des problems bekommen soll.

Greetings, so does this mean that you are still going through account verification or has it been completed? Are the documents still being processed? We give casinos 14 days to sort out both KYC and withdrawals and if they don't, our team will try to help you.

Hopefully this won't be necessary and everything will be sorted out in due course.

Good luck.☘️

Everything has been checked etc. As I said, I have already withdrawn twice. The last withdrawal seems to have simply gone wrong at the casino and they are not helping me.

Alles ist überprüft etc. Ich habe wie gesagt auch schon 2x Ausgezahlt. Die letzte Auszahlung ist scheinbar einfach vom Casino schief gelaufen und mir wird nicht geholfen.

Okay, and do you know what the problem is, did the casino say anything about why you can't withdraw money? 

If they still don't try to help you and nothing changes, then our team will try to do so and contact the casino. 

Hopefully this will not be necessary and you will find common ground with them.

No, the problem has not been explained to me yet. I have been asking for answers in the chat for 8 days now

Nein mir wurde bisher noch nicht das problem geschildert. 8 Tage frage ich nun im Chat nach antworten

I've been waiting for my deposit since December 27 and all they say is that they will resolve it soon as possible. I think support is slow when it comes to resolve payment problems.