Zdravo,
To je obično problematičan deo, i vi ste ga pogodili. Želeo bih da iskoristim ovu priliku da „promovišem" funkciju žalbi ovde:
Prvo je potrebno da se što više igrača zvanično žali, a zatim dolaze istrage. Vaš slučaj je još uvek u toku, tako da ishod tek treba da se vidi.
Razumem da igrači sa negativnim iskustvima radije nazivaju recenziju promocijom, ali iskreno, to je i dalje recenzija i svaki igrač ima mogućnost da podnese besplatnu žalbu, što utiče na ocenu bezbednosti. Hvala vam što ste preduzeli taj korak.
Dakle, da, na forumu može izgledati da je svaki igrač nekako prevaren, ali žalbe su ono što je važno u smislu Indeksa bezbednosti.
Molimo vas da nas sve ovde na forumu obavestite o napretku žalbi, jer pokušavamo da promovišemo ovu funkciju drugima koji počinju i završavaju na forumu. Ako kazino ne postupi fer, crni poeni će se računati na osnovu težine žalbe. Kad smo već kod toga, uvek preporučujemo da proverite ne samo jedan broj već i korisničke recenzije, žalbe i forum.
Nisam siguran da li ste upoznati sa celim konceptom, pa slobodno postavite pitanja ako ih imate.
Hello,
That's usually the problematic part, and you nailed it. I'd like to use this opportunity to "promote" the complaint feature here:
At first it needs as many players complaining officially as possible, then come the investigations. Your case is still ongoing, so the outcome is yet to come.
I understand that players with negative experiences prefer to call the review a promotion instead, but honestly, it is still a review, and every player has the opportunity to lodge a free complaint, which affects the safety rating. I thank you for taking that step.
So yes, on the forum it may seem that every player was scammed somehow, but complaints are what matter in terms of the Safety Index.
Please update us all here on the forum about the complaint progress, since we try to promote this feature to others who start and stop on the forum. If the casino fails to act fairly, black points will be counted based on the severity of the complaint. Speaking of which, we always recommend checking not just one number but also user reviews, complaints, and forum.
I am not sure if you are familiar with the entire concept, so please feel free to ask questions if you have any.
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