Ruby Slots Casino - opšta diskusija (strana 7)

You think so????? 🙃🤔 I don’t…🤥

I don't want to be skeptical, the casino has a few more days to respond and I would hate to see it go negative. And that's why I believe that everything will be resolved in the end. As they say, hope dies last, and it's always a good sign when a casino responds, because some might not and the complaint would be closed as unresolved right away. 🤔🤷‍♂️

I respect your optimism but I'd almost bet you that the casino doesn't respond..... 🙁

And how is it possible that you rate these casino's (Ruby Slots, Raging Bull and Palace of Chance) with a safety index of 'High' ..... ??? Waiting for 3 months on withdrawal is not customer oriented.

Let's not get ahead of ourselves and see how it all turns out. 

Of course, to your question, if you would like to see how our team reviews casinos, you can find all the relevant information in this guide- How we review online casinos. 

I understand that such a long wait is not nice and I agree with you and I would probably find another casino no matter how it turned out.

So let's wait for the whole resolution.

my withdrawal winnings have been approved and requested since 02/28/2024 I still have not received my winnings.

Thus, it's great you submitted the complaint, which now requires your attention.

Hopefully, not only will the Team recognize where the issue comes from, but it will also help you get the money.

Speaking of the complaint, please address it now, you may do so by tapping/clicking this link 👈

STAY AWAY FROM RUBY SLOTS

SCAM CASINO

KEEP YOUR BANKING INFORMATION SAFE!!!!!!!!!

NO WITHDRAWLS WILL BE SENT!!!!!

You wont receive them, they will tell you at this point you need to send in another account information. That is what happened to me. I only used one account (the one I used on Ruby slots) to make online purchases and kept only enough money in it to keep it open. The very same day they told me I need another account, the account I used for Ruby Slots was hit for 50 dollars.

Count yourself lucky and stay away from this site.

Just to update my issue with Ruby Slots, I requested my withdrawal on February 28, 2024, and got approved on 03/14/2024 I was told by numerous Customer Service Reps/Email to Support something different every time I spoke with them. Today the Customer Service Rep Authur Friedman told me that my account had not been approved yet. I snapshot where billing said it was approved and the date of the approval and texted it to him back in chat, then he changed his views and started telling me that he escalated my withdrawal and that it would take 24-48 hrs. I just hope that they will be honest so far, it's not looking too good. If they do not send It, believe me, I will say and pray for them every day cause karma is NOT NICE!

I am really sorry about this long going situation with the casino. I have thoroughly read your complaint, where I could understand the problem of the whole situation, and correct me, please, if I'm wrong. The problem is that the casino can not send the money to the Country Club Bank account, right? Where the reason of this was explained by the casino, actually. So have you tried to use another bank account, or you are not willing to, for some reasons? Is that correct, please? I surely understand, that this must be really frustrating situation for you, but still, I have not find out the reason, why were you not able to use a different account, though. Could you help me, perhaps, to understand? Will wait for your reply.

Hey. Sorry for the situation, you have to go thru at this casino. You have done the right thing to open a complaint here with our team, I reckon. They are waiting for you to answer some more questions, so whenever possible, could you update them, please? It'll help to speed up the resolution of this issue of yours, for sure.

Whenever you have some news from the casino, please let us know. We will be waiting for your reply here.

I'm waiting since January! Their last excuse for not paying out was that they didn't have a valid proof of withdrawal, whatever it might be. So I sent them my last bank statement again on March 26 where all my information is on such as bank account#, BIC code, address. They said that as soon they received they would go on with my pay out...... since then again: the sound of silence.

Hmm, it seems strange to me, especially when the casino responded to your complaint and still nothing happens. I don't think one document is that hard to check in a few days. 

However, we are also waiting for a response from the casino in the complaint, so I hope that this saga will be resolved as soon as possible.

If you have any news, let us know, for now we just have to wait. 😕

Does anybody know anything about ruby slots I tried cashing out my winnings they claim I have two accounts and my free chip is void

Hello, I'd say it is better to focus on why the casino believes you used more than one account. You are welcome to check the casino review right here 👈👈, but as I said, it will barely help you with the situation you mentioned.

Do you have any clues as to why the support is convinced there have been two accounts used, please?

Claim Details for CasinoGuru

​Title: Ruby Slots - Denied withdrawals and balance manipulation after approval.

Problem description:

Hello, I am filing this formal complaint against Ruby Slots due to the unjustified withholding of my winnings and payment delay tactics.

As you can see in the attached screenshot of my history:

On October 27, I requested a withdrawal of $555.76 USD via Bitcoin, which was denied without a clear reason.

On October 30, a "Manager's withdrawal approved" appeared for the same amount, but the funds never arrived in my wallet and the withdrawal was reversed or canceled internally.

I've tried using coupons and playing legitimately, but the casino blocks my attempts to withdraw money.

I have verified my account and met all the requirements. The casino is deceptively using the "approved" status to avoid processing the actual payment. I request CasinoGuru's intervention to ensure the casino releases my Bitcoin payment immediately. I have also initiated a report with the CDS (Central Dispute System).

​Detalles del Reclamo para CasinoGuru

​Título: Ruby Slots - Retiros denegados y manipulación de saldo tras aprobación.

​Descripción del problema:

Hola, presento esta queja formal contra Ruby Slots debido a la retención injustificada de mis ganancias y tácticas de retraso en los pagos.

​Como se puede observar en la captura de pantalla de mi historial que adjunto:

​El 27 de octubre, solicité un retiro de $555.76 USD vía Bitcoin, el cual fue denegado sin motivo claro.

​El 30 de octubre, aparece un "Retiro del gerente aprobado" por la misma cantidad, pero los fondos nunca llegaron a mi billetera y el retiro fue revertido o cancelado internamente.

​He intentado usar cupones y jugar de forma legítima, pero el casino bloquea mis intentos de salida de dinero.

​He verificado mi cuenta y cumplido con los requisitos. El casino está utilizando el estatus de "aprobado" de forma engañosa para no procesar el pago real. Solicito que CasinoGuru intervenga para que el casino libere mi pago de Bitcoin de inmediato. Ya he iniciado también un reporte ante el CDS (Central Dispute System).

Hello again!

The complaint, as I mentioned in the other thread, can be submitted here: https://casino.guru/complaints/create

Kindly provide all details in the request. 👍