Zdravo,
Hvala vam na odgovoru.
Ne, kazino nikada nije pružio detaljne informacije o tome zašto moj slučaj traje toliko dugo. Oni samo stalno ponavljaju da „tim za bezbednost pregleda nalog", ali ne objašnjavaju šta se tačno proverava.
Koliko ja znam, Melbet ili bilo koji provajder nisu pomenuli moju igru radi dodatnih provera. Nisu me obavestili ni o kakvoj istrazi provajdera igre.
Već je prošlo mnogo dana, a ja sam dostavio sva originalna dokumenta i čak završio njihovu video verifikaciju. I dalje nema jasnoće, nema vremenskog okvira, niti odgovarajućeg objašnjenja sa njihove strane.
Bio bih vam veoma zahvalan ako biste mogli da zatražite konkretne detalje od kazina o tome šta je tačno na čekanju i zašto pregled traje toliko dugo.
Hvala vam na pomoći.
Molim vas, podnesite moju žalbu Upravi za igre na sreću Kurasaoa
Hello,
Thank you for your response.
No, the casino has never provided any detailed information regarding why my case is taking so long. They only keep repeating that the "security team is reviewing the account," but they do not explain what exactly is being checked.
As far as I know, my gameplay has not been mentioned by Melbet or any provider for additional checks. They have not informed me about any game-provider investigation either.
It has already been many days, and I have submitted all genuine documents and even completed their video verification. Still, there is no clarity, no timeline, and no proper explanation from their side.
I would really appreciate it if you could request specific details from the casino about what exactly is pending and why the review is taking this long.
Thank you for your help.
Please raise my complaint to Curaçao Gaming Authority
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