Jet Casino - opšta diskusija (strana 7)

Hello,

I can see that your message seems to be composed by AI as a sort of demand. Unfortunately, here on the forum, we can’t respond to requests like this. For example, if you want "clear confirmation that Jet Casino is in breach of regulatory obligations," you should probably turn to the regulator directly.

I have no insight into why the casino is unwilling to provide the information you seek, and frankly, we’re not in a position to make such a demand on your behalf. Could you please clarify why you need the complete transaction history? Perhaps there’s a way we can help with the initial issue.

Let me know, please.

Well, it's quite simple. The casino is legally obligated to give me this information! Now it's even worse: after I asked for my transaction data, they blocked my account. I think this is clearly a scam. Since the casino is registered in Curacao, there's also less player protection. My blocked account contains €4,500, which I no longer have access to.

Naja es ist ganz einfach. Das Casino ist gesetzlich dazu verpflichtet mir diese Informationen zu geben! Jetzt kommt es noch härter, nachdem ich meine Transaktionsdaten wollte haben sie mein Konto gesperrt. Ich meine hier ist Eindeutig ein Fall von Scam. Das das Casino in Curacao gemeldet ist hat man auch weniger Spielerschutz. Auf meinem gesperrten Konto sind 4.500€ auf die ich keinen Zugriff mehr habe

I see, your account has been blocked and the balance voided. That's something we can work with. Did the casino explain why that happened to your account?

Please understand that we are not in a position to represent your legal claims. but I understand that it feels important to you. From our perspective, if you clearly submit your complaint against the casino, we may help. However, since this all feels more like legal stuff at this moment, which is not our cup of tea, it would be best to switch perspective and focus on the events rather than claims.

If you want to describe more, I'll be here.

I had similar problems with another casino I wasn't even allowed to play at that casino because it was a sister company of theirs they knew very well but not me until I discovered it after a while I lost a lot when I confronted them they closed my account and put the lid on it if I had gone legal I would have won a hundred percent yes but I can't afford lawyers and where they are unfortunately in your case the amount and legal that it's over for you unfortunately I think so

Jag hade liknande problem med ett annat casino jag fick inte ens spela på det casinot ens för det var ett syster bolag till dom visste dom mycket väl om men ej jag tills jag upptäcker det efter en tid jag förlorade massor när jag konfronterade dom stängde dom mitt konto och la locket på med hade jag gått juridiskt hade jag vunnit hundra procent ja men har inte råd med advokater och vart dom befinner sig med tyvärr i ditt fall summan och juridik att det är över för dig tyvärr tror jag det

What can I do now, or how can I proceed? Is it possible for me to at least get the remaining money I had in my account credited to my account?

Was könnte man jetzt noch tun oder wie dagegen vorgehen? Ist es möglich das ich mein restliches Geld was ich auf dem Konto hatte wenigstens noch gutgeschrieben bekomme ?

One why did they close your account did you get an answer from it it could have been a scam casino did you win this money or your own have you written to them chat or something if you are entitled to everything and no mistake was made why did they close the amount do you think what casino was that name

Ett varför stängde dom ditt konto fick du svar av det kan det ha varit en bluff casino vann du dessa pengar eller dina egna har du skrivit till dom chatt eller nåt om du har rätt till allt och inget fel begåtts varför stängde dom för summan tror du vilket casino var det namnet

Hello, I'm afraid I do not have those answers. As I explained, our approach differs from legal claims and operates independently of them. Hence, I have no idea. You may, if you like, try the free complaint we offer to players concerned about unfair practices. My advice was, "It would be best to switch perspectives and focus on the events rather than the claims."

The complaint can be lodged here: https://de.casino.guru/beschwerden/einreichen

Don't worry, it is free so if it won't work well, there will be no consequences. Describe the events as best you can and avoid legal claims, please. Please concentrate on explaining why you felt the casino was unfair to you. This, in my opinion could help.

I apologize; once again, I find it difficult to understand your thoughts clearly. I'm not sure if this helps, but we approach player/casino relationships in accordance with our Fair Gambling Codex, which sometimes differs from how players or casinos perceive the situation. On the other hand, this codex helps us maintain a neutral stance and a consistent approach. Therefore, if you need help and have something concrete my colleagues can look into, submit another complaint, please. Each case is handled separately and with those values in mind

Speaking of which, what happened to you at Jet Casino, please?

People, they blocked my account just because I asked if I could get my transaction details... I've never experienced anything like that before. I got a message from them saying my account was being blocked because management had decided so. This came immediately after I simply asked for my transaction details, such as how much I had already deposited and withdrawn. Yes, the remaining €4,500 is my money that is in the casino, but now it seems to be gone because they deleted my account. My concern now: I want to at least get my own money back! I will never play at this illegal scam casino based in Curazaq again!

Leute, die haben mein Konto gesperrt nur weil ich nachgefragt habe ob ich meine Transaktionsdaten bekomme….. sowas habe ich noch nie erlebt. Ich habe eine Nachricht von den bekommen in der sie meinten ihr Konto wird gesperrt da die Führungsebene das beschlossen hat. Das kam unverzüglich nachdem ich einfach nur meine Transaktionsdaten haben wollte im Sinne von wie viel ich schon eingezahlt habe und ausgezahlt. Ja die übrigen 4.500€ sind mein Geld die auf dem Casino sind welche jetzt aber anscheinend weg sind da mein Account von denen gelöscht wurde. Mein Anliegen jetzt: ich möchte wenigsten mein eigenes Geld wiederbekommen! Spielen werden ich bei diesem Illegalem Scam Casino welches in Curazaq liegt nie mehr wieder !

I am not sure if you saw my previous response, but if there is some money left in the blocked account, I think you should complain officially. There could be a way to help you; we just need to go through that and see what we can find.