Dobar dan
Uplatio sam 50 randa na svoj Hollywoodbets račun. Znam da 50 randa nije mnogo novca, ali dozvolite mi da vam kažem šta se desilo. Nakon što sam uplatio, prikazivao se na mom računu, ali ne kao raspoloživi iznos, već u odeljku za bonuse. Ne mogu da igram na slot mašinama jer je na bonus računu.
Kontaktirao sam Hollywoodbets putem imejla. Dobio sam imejl od Nokuthule L. u kojem piše: „Želimo da vas obavestimo da smo uspešno pronašli vaš dokaz o uplati i da je vaš depozit uplaćen na vaš Hollywoodbets račun."
Nije na mom nalogu, već u odeljku za bonuse. Kontaktirao sam podršku uživo gde mi je rečeno da sam dobio rođendanski bonus nakon što sam krajem maja uplatio 100 randa. Podrška uživo mi je takođe rekla da je došlo do tehničkog problema i da nisam trebalo da igram bonus na strani slota. Dakle, uzeli su moj depozit koji sam danas uplatio kao bonus i stavili ga u odeljak za sport kao bonus.
Podrška uživo je takođe rekla da sam pogrešno iskoristio bonus. Nisam tražio bonus, niti me je neko pitao da li želim bonus. Nisam uplatio ovaj bonus na svoj slot nalog, pa kako ja da ga platim, čak i nakon što je podrška uživo rekla da je u pitanju tehnički problem. Nisam čak ništa ni osvojio sa bonus novcem. Da li treba da budem odgovoran za tehnički problem sa njihove strane?
Good day
I deposited R50 in my Hollywoodbets account. I know R50 is not a lot of money but let me tell you what happened. After I made the deposit, it was showing in my account, but not as my available balance, but under the bonus section. I can't play any slots because it is in the bonus account.
I contacted Hollywoodbets via email. I recieved an email back from Nokuthula L, saying "We would like to inform you that we have successfully located your proof of payment, and your deposit has been credited to your Hollywoodbets account."
It is not in my account, it is in the bonus section. I contacted live support where I was told that I recieved a birthday bonus after depositing R100 end of May. I was also told by live support that there was a technical issue and I was not suppose to play the bonus on the slot side. So, they took my deposit I made today as the bonus and placed it in the sport section as a bonus.
Live support also said I utilized the bonus wrongly. I did not ask for a bonus, Nor was I asked if I want a bonus. I did not put this bonus in my slots account, so how am I the one to pay for it, even after live support said it was a technical issue. I did not even win anything with the bonus money. Should I be held countable for a technical issue on their side?
Automatski prevedeno:
