Coins.Game Casino - opšta diskusija (strana 7)

The kyc validation is always left to be requested at an opportune moment, for example if you win with a few spins or win a prize that I consider to be worth a lot.

A validação kyc sempre e deixada para ser solicitado em um momento oportuno exemplo de ganhar com poucas rodadas ou ganhar um prêmio valor considero eles aí eles solicitam o kyc a qual já está programado para dar errado

Do you think this casino would at least agree to do the initial KYC right after the registration?

I understand that many players may feel the same as you, but as far as I can say, it makes sense that especially bigger wins may be associated with even more thorough checks. It is not that unusual; the casino just has to double-check that the game operated normally, bets were ok, and the player is still the one who funds the account, for example.

Not to mention that some casinos apply a threshold; hence, you may withdraw a few times without any real check, but once you hit the threshold, you must undergo the full verification.

But as I said, I get from the other perspective it sometimes sounds like a weird coincidence.

I had 400 usdt confiscated by this casino, without allowing you to challenge their decision or defend yourself, even though I sent all the documentation I consider that there is no transfer in this process.

Nesse cassino não existe essa possibilidade de fazer kyc no início apenas no momento conveniente, tive 400 usdt confiscados por esse cassino , sem permitir que vc conteste a decisão deles ou se defenda , mesmo enviando toda documentação considero não haver transferência nesse processo

In which the player is always the loser

No qual quem é sempre prejudicado e o jogador

So, it seems you did not pass the check the casino put on your account. From what I could learn, they are certain you used two accounts to play in the casino. Well, it is quite easy for a casino to say that only one account per device or IP is allowed, but in reality who knows who else may have been playing too?

So, if you want to "challenge their perspective," you may submit another complaint. Did you think about it?

The other complaint of yours shows that another account was closed without an explanation, so perhaps we will dig something up too. Are you aware of anyone else in your household playing from the same IP or device, please? It does not mean much, but it is always a possibility, yet we believe the casino should put some real efforts into the KYC and assemble more evidence proving that the players actually used more accounts to have an unfair advantage.

One of the worst scam casinos around, all the slots are rigged and RTP is stolen in every game, a real criminal casino.

Um dos piores casinos desses GOLPISTAS que existem por aqui, todos os slots Manipulados e com RTP sendo roubado em todos os jogos, um verdadeiro casino golpista e criminoso.

Brazilians who are going to deposit here, please read the reviews of this scam casino.

Os brasileiros que forem depositar aqui por favor leiam as avaliações dessa merda de Casino golpista.

Hey, I see that wasn't the best experience.

Is it just about the RTP? Does the casino display it too? Did you have any other problems? 

Greeting,

I am having problems with verification and withdrawal of coins.game casino.

I'm an old user, I've had my account for over a year, and I've wagered over €100k.

On 25.10.25. I received €6K and that's when the problems started. When I wanted to pay, I had to do verification, which I successfully completed with documents, but the verification is still undergoing, as the support team says, and it usually takes 48 hours.

My account is blocked (withdraws, bonus) due to a deposit (which is funny to me), but I can still gamble normally.

I have had payments before with no problems.

Every day I talk to the support team and I don't get a concrete answer, which is why the verification takes longer than expected.

I would like to ask you for help.

Thanks

Pozdrav,

Imam problema sa verifikacijom i isplatom casina coins.game.

Stari sam user imam acc vise od godinu dana wager preko 100k €.

25.10.25. dobio sam 6K € i odtad počinju problemi,kada sam htio isplatiti morao sam napraviti verifikaciju koji sam uspjesno izvrsio sa dokumentima ali jos mi je verification undergoing kako kazu iz support teama a obično traje unutar 48h.

Moj račun je block(withdraws,bonus) deposit radi (što mi je smješno u vezi),normalno mogu kockati i dalje.

Imao sam isplate prije sa kojim nije bilo nikakvih problema.

Svaki dan razgovaram sa support teamom i ne dobijem konkretan odgovor radi čega verifikacija traje duze od očekivanog.

Molio bi vas za pomoc.

Hvala

Hi, how long does verification take? What did you have to send to the casino? What does support tell you when you ask about verification? 

Will wait for your answer. 🙂

Greeting,

Normally lasts 24-48 hours

Just an ID card.

This is the last thing I got in response.

Pozdrav,

Normalno traje 24-48h

Samo ID card.

Ovo je zadnje sta sam dobio za odgovor.

Oh, okay, I don't know what they want to watch on ID in two weeks, but let's try to give it to them. Maybe it will be over sooner.

If not, then we'll definitely try to help.

Deal? 

Agreed

Dogovoreno

Great I will wait for further developments. 🙂

I don't know about you, but I'll share an experience I've had. Up to a certain amount of winnings you can make withdrawals. Up to a certain point, they ask for kyc verification.

Then one day you try to access the site and you can't get in.

Then you contact support and they use one of the terms of use saying that you haven't complied.

And they say it's not possible to contact the security people. And that you can redo the kyc and that a final decision will be made.

Não sei se o caso mas vou compartilhar uma experiência que tive. Até uma certa quantidade de ganhos vc consegui fazer saques . Até um certo ponto aí pedem a verificação kyc.

Aí passa o prazo um dia você vai tentar acessar o site e não consegui entrar mais .

Aí vc entra em contato com suporte aí eles usam um dos termos de uso falando que vc descumpriu .

E falam que não é possível contatar o pessoal de segurança. E que tem como refazer o kyc e que uma decisão final

So now I have to wait for them to reject me and then I'll get another kyc verification... is it a positive result in the end or the same?

Thanks

Znaci ja sad trebam čekati da me odbiju i onda ču dobiti ponovnu kyc verifikaciju...da li je onda nakraju pozitivan rezultat ili isto?

Hvala

I only shared what happened.

But may your case be positive

Good luck 🍀

Somente compartilhei um ocorrido.

Mas que seu caso seja positivo

Boa sorte 🍀

So that's what happened to you, right? Did you go through the verification process or did they close your account? What did you violate, according to them, if you violated anything? 

Yes, they said I didn't pass the kyc,

They said the name was wrong and closed the account. The next day there was no more access. And my winnings were confiscated. I only found out what had happened because I contacted support

Sim , alegaram que não passei no kyc,

Falaram que o nome estava divergente e encerraram a conta . No outro dia há não havia mais acesso. E ganhos foram confiscados. Só descobri que havia ocorrido porque contatei o suporte

So, your name was really wrong? Do you know something about it?