Dobio sam odgovor na lcb forumu. Njihov odgovor je neverovatan! Nazvali su moj balans bonusom!!! Imam dokaze da to osporim!
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Nalog igrača je zatvoren u skladu sa našim internim politikama i u potpunosti u skladu sa našim Uslovima i odredbama. Iako ne možemo javno otkriti sve detalje zbog zaštite privatnosti, uveravamo vas da je odluka doneta u skladu sa standardnim procedurama usmerenim na zaštitu integriteta naše platforme i dobrobiti naših korisnika.
Što se tiče zahteva za povraćaj novca, detaljno smo pregledali stanje igrača i način igre. U vreme zatvaranja naloga, stanje se u potpunosti sastojalo od bonus sredstava i dobitaka, jer je igrač već iskoristio svoj pravi novac i nastavio da igra sa bonus sredstvima. U skladu sa našim Uslovima bonusa, jasno je navedeno:
Kod aktivnog bonusa, opklade se prvo oduzimaju od stanja pravog novca.
To znači da su igračeva uplaćena sredstva u potpunosti potrošena pre nego što su bonus sredstva iskorišćena.
Štaviše, kao što je navedeno u našim Opštim uslovima i odredbama, odeljak „Povraćaj novca":
Svi bonusi i dobici na vašem računu biće uklonjeni pre obračuna iznosa povraćaja.
Pošto je preostali saldo u trenutku zatvaranja uključivao samo sredstva vezana za bonus, a ne pravi novac, zahtev za povraćaj novca je odbijen u potpunosti u skladu sa našim Uslovima i odredbama.
Želeli bismo da potvrdimo da su sve mere koje je preduzeo naš tim — uključujući i zatvaranje igračevog naloga — sprovedene u potpunosti u skladu sa našim Uslovima i odredbama i Politikom odgovornog igranja. Uplaćena sredstva igrača su vraćena u skladu sa tim.
Pošto je ovo konačan odgovor kazina u vezi sa vašim slučajem, nažalost, nismo u mogućnosti da preduzmemo dalje mere i moraćemo da označimo ovu žalbu kao zatvorenu.
Hvala vam na razumevanju.
Ovo je neverovatno! Odgovorili su na svim platformama na različite načine, pitao sam ih o mojoj istoriji kockanja i odbili su!
Neću odustati dok ne dobijem svoj novac. Ako ne, učiniću sve da zatvorim ovaj kazino zauvek.
I received an answer on lcb forum. The answer from them is unreal! They called my balance as a bonus!!! I have proofs to debate that !
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The player's account was closed in line with our internal policies and in full compliance with our Terms & Conditions. While we cannot disclose all details publicly due to privacy considerations, we assure you that the decision was made following standard procedures aimed at protecting the integrity of our platform and the well-being of our users.
Regarding the refund request, we thoroughly reviewed the player’s balance and gameplay. At the time of account closure, the balance consisted entirely of bonus funds and winnings, as the player had already used their real money balance and continued playing with bonus funds. In accordance with our Bonus Terms, it is clearly stated:
"With the active bonus, bets are deducted from the real money balance first."
This means the player’s deposited funds were fully spent before bonus funds were used.
Furthermore, as outlined in our General Terms & Conditions, section "Refund":
"All bonuses and winnings in your balance will be removed prior to calculation of the refund amount."
Since the remaining balance at the time of closure included only bonus-related funds and no real money, the refund request was declined in full compliance with our T&Cs.
We would like to confirm that all actions taken by our team — including the closure of the player’s account — were carried out in full accordance with our Terms & Conditions and Responsible Gaming Policy. The player’s deposited funds were refunded accordingly.
Since this is the casino's final response regarding your case, unfortunately, we are unable to take any further action and will have to mark this complaint as closed.
Thank you for your understanding."
This is unreal! They answered on all platforms in different way , I've asked them my gambling history and they refuse!
I will not give up till I don't get my money. If not I will do everything to close this casino forever.
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