5 ili 6 dana nije previše da budem iskren. Podrška obično stvara kartu i prosljeđuje je drugom odjelu. Oni čekaju u redu dok ih neko ne provjeri. Ne bih se zabrinuo dok ne kažu da ste učinili nešto pogrešno prema njihovim riječima.
5 or 6 days isn't too much to be honest. The support usually creates a ticket and forward it to another department. They it's waiting in a queue until it's checked by someone. I wouldn't be worried until they say you did something wrong according to them.
Dobijanje prvog dobitka obično traje duže od dobijanja drugog dobitka. Problem bi mogao biti veći iznos kao što ste već spomenuli. Ovaj kazino čak nemamo u našoj bazi podataka pa povećanje pritužbe ne bi bilo moguće. Već sam zamolio kolege da pogledaju njihovu web stranicu i dodaju novu recenziju.
Getting the first winning usually takes longer than getting another winning. The issue might be the higher amount as you already mentioned. We don't even have this casino in our database so rising the complaint wouldn't be possible. I already asked my colleagues to take a look at their website and add the new review.
Daniel,
Zvao me šef marketinga i složio se da izmirim dobitak.
svaka čast i hvala.
mogu li vas zamoliti da izbrišete žalbu koju sam registrirao, kao i izbrisati svaki post koji sam napravio za web stranicu.
Daniel,
I got a call from the marketing head and agreed to settle the winnings.
cheers and thanks.
can I please ask you to delete the complaint that I have registered and also delete any post that I have made for the website.
Drago mi je što to čujem 🙂 Što se tiče žalbe - možete je napisati direktno u žalbi da je želite zatvoriti, jer je to riješeno sa kasinom ili možete poslati zahtjev na [email protected]
I'm glad to hear this 🙂 Regarding the complaint - you can write it directly in your complaint that you wish to close it, because it's been settled with the casino or you can send the request to [email protected]
Zdravo Vishal, pošaljite mi svoj kontakt broj
Hi vishal plz send me your contact number
Pozdrav, ovaj forum ne podržava privatne poruke - samo ljubazna napomena 🙂
Hello, this forum does not support private messages - just a kind note 🙂
Gospodine, žalio sam vam se na veb stranicu star111.live i rekao vam da sam koristio novac svog prijatelja. Gospodine, kako mogu da koristim novac svog prijatelja kada je račun moje ime za prijavu, i ako sam prebacio novac sa njegovog računa, onda gospodine, samo uplatom novca nisam primio svoj novac, račun je blokiran, a manje obrisan, koji detalji? Pudžja Pudžja, kada je novac uplaćen na račun mog prijatelja, moj UPI nije radio. Mogao sam da vidim dokaz da rade pogrešno da bi mi vratili novac. Šta su uradili sa mnom? Nisu proverili moj račun 20 meseci. Rešio sam žalbu svih njihovih kazina, a onda su mi samo rekli da je ovaj kazino takav da je prevario kupca, ova kompanija nije u pravu, da je prevara, molim vas, vratite mi novac od njih.
Sir I complained to you about star111.live website and told you that I used my friend's money, Sir how can I use my friend's money, when the account is my login, and if I transferred money from his account, then Sir just by depositing the money my money was not received, account blocked, less deleted, what details, Pujya Pujya when the money was deposited in my friend's account my UPI was not working, I could see the proof that they are doing wrong to get my money back, what did they do with me, they did not check my account in 20 months, I resolved the complaint of all their casinos, then they just told me that this casino is such that it has cheated the customer, this company is wrong, it is a fraud, please get my money back from them.
सर मेने स्टार111.लाइव वेबसाइट की सिकायत आपके पास की और बताई कि मैंने अपने दोस्त के पैसे का इस्तेमाल किया, सर मैंने अपने दोस्त के पैसे का इस्तेमाल कैसे कर सकता हूं, जबकी अकाउंट मेरा लॉगिन, वह और एगर मेने उसके अकाउंट से पैसे ट्रांसफर किया, तो सर सिर्फ पैसे जमा करने से एपी मेरा पैसा नहीं, अकाउंट ब्लॉक, कम डिगे, कैसे डिटेल, पूज्य पूज्य मेरे दोस्त के अकाउंट में जमा किया गया तो मेरा यूपीआई नहीं चल रहा था, मुझे सबूत दिख रहा था हो मुझे मेरा पैसा वापस दिलवाया ये गलत कर रहे, उसने मेरे साथ क्या 20 माहिनो में मेरा अकाउंट चेक नहीं किया, अपने हर कैसीनो की सिकायत को हाल किया फिर सिर्फ ये ऐसा कैसीनो बता किया किया किया गलत हे ग्राहक साका रहा फ्रॉड कर दिया हे ये कंपनी गलत हे फ्रॉड हे मेरा पैसा इसे दिलाइए प्लीज।
Zdravo,
Razumem da je ovo morala biti veoma stresna situacija, ali ne mogu da objasnim kako se dogodilo. Kladim se da mnogo bolje razumete događaje od mene. Stvar je u tome što ste, na osnovu dostavljenih dokaza, pokušali da koristite ličnu kartu svog prijatelja da biste prošli verifikaciju, verovatno zato što ste se igrali i sa njegovim novcem.
Žao mi je, ali možete li, molim vas, objasniti kako se ovo dogodilo? Iz naše perspektive, sa žaljenjem vas obaveštavam da je kazino postupio na odgovarajući način u ovoj situaciji.
I sami ste to rekli u žalbi, „poštovani gospodine, otvorio sam ga sa naloga mog prijatelja" ili „prvo sam ga otvorio sa naloga vašeg prijatelja, a zatim sam ga otvorio sa naloga mog prijatelja". Zaista je teško razumeti kontekst, ali čak i bez dokaza, izgleda kao da ste prekršili pravila; izgleda da jednostavno niste znali da je to protiv pravila.
Hello,
I understand that this must have been a very stressful situation, but I cannot explain how it occurred. I bet you have a much better understanding of the events than I do. The thing is that, based on the proofs provided, you tried to use your friend's ID to pass the verification, probably because you played with his funds too.
I'm sorry, but could you please explain how this occurred? From our perspective, I regret to inform you that the casino acted appropriately in this situation.
You said that yourself in the complaint, "dear Sir, I opened it from my friend's account" or "first I opened it from your friend's account and then I opened it from my friend's account." It's really hard to understand the context, but even without the proofs, it looks like you breached the rules; you just did not know it was against the rules, it seems.
Gospodine, rekao sam da sam prebacio novac sa UPI računa mog prijatelja jer moj UPI, odnosno netbanking, nije radio, i to zato što je moj bankovni račun bio novootvoren, nisam imao bankomatsku karticu zbog čega UPI netbanking nije radio, sada mi recite u čemu je greška, uplatio sam novac na svoj bankovni račun sa svoje banke, trebalo bi da mu dam novac u gotovini, za samo toliko novca mi neće dati mojih 521.000 rupija.
sir Sir, I said that I transferred the money from my friend's UPI because my UPI meaning netbanking was not working, that too because my bank account was newly opened, I did not have an ATM card due to which UPI netbanking was not working, now tell me what is my mistake, I had deposited the money in my bank account from my bank, I should give him the money in cash, for just this much money he will not give me my 521000 rupees.
Hvala vam na pojašnjenju.
Razumem da ste imali tehnička ograničenja sa sopstvenim bankarskim pristupom i da ste stoga koristili UPI vašeg prijatelja za uplatu sredstava. Međutim, upravo tu leži problem.
Sa stanovišta kazina, korišćenje tuđeg načina plaćanja, čak i ako je to bilo „samo" za potrebe depozita, predstavlja kršenje njihovih uslova i odredbi. Ne radi se samo o tome ko je igrao, već i o tome ko je vlasnik naloga i koja su sredstva korišćena. Platforme za kockanje imaju stroga pravila u vezi sa verifikacijom identiteta i finansijskog izvora, a kršenje tih pravila, čak i nenamerno, može dovesti do trajne blokade, kao što sada znate.
Jasno ste objasnili svoju stranu i vidim da ste pokušavali da rešite praktičan problem. Ali nažalost, pravila su pravila i čak i da nije bilo loše namere, do kršenja je ipak došlo. Zato smo morali da zatvorimo vašu žalbu. Ponavljanje situacije neće promeniti činjenicu da se kršenje dogodilo i da je kazino postupio na osnovu toga. Žao mi je.
Thank you for the clarification.
I understand that you had technical limitations with your own banking access and therefore used your friend’s UPI to deposit funds. However, this is exactly where the issue lies.
From the casino's point of view, using someone else's payment method, even if it was "just" for deposit purposes, is a violation of their terms and conditions. It’s not only about who played, but also about who owns the account and the funds used. Gambling platforms have strict rules around identity and financial source verification, and breaking those, even unintentionally, can lead to a permanent block, as you now know.
You’ve explained your side clearly, and I do see you were trying to solve a practical issue. But unfortunately, rules are rules, and even if there was no bad intention, the breach still occurred. That’s why we had to close your complaint. Repeating the situation won’t change the fact that the violation happened and the casino acted based on that. I'm sorry.
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Proverite svoj inboks i kliknite na link koji smo Vam poslali:
[email protected]
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: [email protected]
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Uskoro ćete biti preusmereni na stranicu kazina. Molimo sačekajte. Ako koristite softver za blokiranje oglasa, proverite podešavanja.