Zdravo,
Da budem potpuno iskren sa vama, izgleda da samo kazino zna zašto je vaš nalog ovako zatvoren. Nadamo se da ćemo saznati više kroz žalbu.
Možete li nam možda reći malo više o tome koje ste igre igrali i koje ste bonuse koristili, samo da bismo stekli neku predstavu o vašoj ukupnoj aktivnosti? Kad smo već kod toga, da li vas je podrška kazina ikada kontaktirala? Ako jeste, u čemu je bio problem, molim vas?
Moje kolege, medijatori, obično postavljaju slična pitanja kako bi otkrili tragove, zato budite spremni da podelite to u žalbi ako ne ovde.
Nadamo se da ćete zajedno otkriti problem, što je prvi korak ka rešenju. 🙏
Hey there,
To be completely honest with you, it seems that only the casino knows why your account was closed like this. Hopefully we will find out more through the complaint.
Can you perhaps tell us a bit more about what games you played and what bonuses you took, just to get some idea about your overall activity? Speaking of which, has casino support ever reached out to you? If so, what was the matter, please?
My colleagues, the mediators, typically ask similar questions to uncover clues, so please be prepared to share in the complaint if not here.
Hopefully, together you'll detect the problem, which is the first step toward a resolution. 🙏
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