Zatražio sam zatvaranje mog naloga na ovoj kazino platformi. Pre otvaranja naloga, zahtevaju potpunu verifikaciju identiteta, uključujući otpremanje dokumenata i fotografiju uživo. Međutim, kada sam zatražio da zatvorim svoj nalog, ponovo su me zamolili da prođem kroz proces verifikacije.
Takođe su mi rekli da ću morati da čekam 10 dana da se račun zatvori. Objasnio sam da se borim sa psihološkim problemima i da mi je hitno potrebno da mi se račun zatvori zbog zavisnosti od kockanja. Ipak, odbili su da ga odmah zatvore.
Izgleda kao da namerno pokušavaju da odlože proces kako bi podstakli igrače da uplate više depozita. Takođe sam tražio kopiju moje istorije ćaskanja, koju su odbili da mi dostave. Ovaj kazino krši moja prava.
Molim Kazino Gurua da interveniše. Zahtevam trenutno zatvaranje mog naloga. Kazino poput ovog ne bi trebalo da ima ocenu 8.
I requested the closure of my account on this casino platform. Before opening an account, they require full identity verification, including uploading documents and a live photo. However, when I requested to close my account, they again asked me to go through the verification process.
They also told me I would have to wait 10 days for the account to be closed. I explained that I am struggling with psychological issues and urgently need my account closed due to a gambling addiction. Still, they refused to close it immediately.
It seems like they are deliberately trying to delay the process in order to encourage more deposits from the player. I also requested a copy of my chat history, which they refused to provide. My rights are being violated by this casino.
I am asking Casino Guru to intervene. I demand immediate closure of my account. A casino like this should not have an 8 rating.