Ovaj kazino je prevarant. Dao sam im samo jednu zvezdicu jer je to bio najniži izbor. Kažu da bitkoin za manje od 10 minuta. Naplaćuju dodatnih 2$ ili više, a onda vas nateraju da čekate više od sat vremena. Kada dobijete svoj depozit, a zatim idite da igrate igru, oni vam naplaćuju okretanje, ali pokažu poruku o grešci tako da se vaš spin nikada ne završi. Plaćate da igrate, ali ne stižete. A korisnička služba 24/7? Vau! Nema odgovora na e-poštu, nema trenutnih poruka, a kada pozovete njihov telefonski broj 24 sata dnevno, 7 dana u nedelji, dobijate veoma tihu, sporu muziku tipa lulibi dok ne spustite slušalicu ili se telefon ne prekine. Ne bih preporučio ovaj kazino nikome. Apsolutno najgore što sam ikada sreo.
Sledećeg dana mogu da igram svoj preostali bonus, jer mi nije vraćen novac koji su ukrali. Tako da sam morao da igram skoro 100$ na 1 utakmicu. Nema menjanja igara. To bi bilo u redu kada bi igranje na ovom prinudnom bonusu bilo preko 3100$!VTF! Pogodi šta? Izgubio sam. Ako neko još uvek želi da igra u ovom kazinu, molim vas da mi se pridružite na Fejsbuku i ja ću verbalno napasti vas i vašu inteligenciju, a vi mi možete poslati svoj teško zarađeni novac. Oh, i dobio sam odgovor (KONACNO!) od „Hermana" iz „Tima za podršku". To je bilo zbog sati čekanja na bitkoin kada sam dodatno platio 10 minuta ili manje. Rekao je da sam dobio svojih 18,98 centi i, prema njihovoj evidenciji, već sam to igrao. Sačekaj, pokazaću ti:
http://kaiako.bingo.priv/indek.php?/CasinoCastle
Evo mog odgovora:
Ne, nisam se igrao s tim. Ne bi se vrteo. Uzelo bi moju opkladu, a onda bi ispalo grešku. Večeras je sviralo. Ali samo na jednoj utakmici. Bonus koji nikad nisam želeo je bilo sranje. Da mi ga nisi DAO, mogao sam samo da odigram novac koji sam stavio i da unovčim svoj dobitak. Zbog vašeg BON-US-a, morao sam da se kladim na preko 3000$? Za bonus od sto dolara mogao sam da igram samo u jednoj igri? Tvoja ukočena ruka me opljačkala. Podnosim svoju recenziju i dodajem je večeras. Bilo je zadovoljstvo da vas je silovao vaš kazino, i ako imate neki budući bonus za mene, ne ustručavajte se da ih zabijete u dupe. Hvala vam
Poslato iz pošte za Vindovs
Od: Herman G.
Poslano: sreda, 15. februar 2023. u 4:06
Do:
[email protected] Cc:
[email protected] Predmet: [#713519]: Moj povraćaj bitkoina od 19$
zdravo Džeremi,
Hvala što ste nas kontaktirali,
Pregledajući vaš nalog, vidimo da je vaš depozit od 18,98 dolara sa primljenim bonusom, a prema istoriji vašeg naloga, takođe vidimo da ste igrali sa svojim stanjem.
Bilo nam je zadovoljstvo pomoći vam, ali ako imate bilo kakvih pitanja ne oklevajte da nas kontaktirate.
Srdačan pozdrav,
Herman G
Tim za korisničku podršku
Istorija tiketaJeremi Konvej (klijent) Objavljeno: 15. februara 2023. 01:30
Deponovao sam 19$ bitkoina i započeo transakciju u 12:01. Trebalo je da bude tamo u roku od 10 minuta jer sam platio najbržu isporuku. Sada je 12:30. Šta ima?
Poslato iz pošte za Vindovs
Džeremi Konvej (klijent) Objavljeno: 15. februara 2023. 02:03
Rekao sam to u naslovu.
Džeremi Konvej (klijent) Objavljeno: 15. februar 2023. 02:38
Potpuno sam nezadovoljan vašim „Kazinom". Vaša podrška je sranje, i želim nazad svoj depozit. Vaše igre samo pokreću poruke o grešci i brišu moj novac. Ostavio sam recenziju za vas, nije dobro. Vratite moj depozit, izbrišite moj nalog i možda ću pronaći nešto dobro da ga uredim. Zajebao si me, znaš to, vrati novac koji si ukrao.
Poslato iz pošte za Vindovs
[cid:
[email protected]]
Detalji o ulaznicama
ID karte: 713519
Odeljenje: CasinoCastle_support
Tip: izdanje
Status: zatvoreno
Prioritet: Normalan - P4
Služba za pomoć: http://kaiako.bingo.priv/indek.php?/CasinoCastle
Screv Casino Castle
This casino is a scammer. I only gave them a one star because that was lowest choice. They say bitcoin in under 10 min. They charge extra 2$ or more, then make you wait over an hr. When you get your deposit, then go to play a game, they charge you for a spin but throw up an error message so your spin never completes. Your paying to play but not getting to. And the 24/7 customer service? Wow! No response to e mail, no instant messages, and when you call their 24/7 phone number, you get very soft, slow, luliby type music until you hang up or your phone goes dead. I would not recommend this casino to anyone. Absolutely worst I've ever encountered.
Next day, I get to play my remaining bonus, because I was not reimbursed the money they stole. So I got to play almost 100$ on 1 game. No switching games. Now that would be alright if the play through on this forced bonus was over 3100$!WTF! Guess what? I lost. If anyone still wants to play this Casino, please, please friend me on face book and I'll verbally assault you and your intelligence and you can send me your hard earned money. Oh, and I did get a response (FINALLY!) from "Herman" of the "Support Team". It was because of the hr wait for bitcoin when I paid extra for 10 min or less. He said I did receive my 18.98 cents and, according to their records I was already playing it. Hang on, Ill show you:
http://kayako.bingo.priv/index.php?/CasinoCastle
Here is my response:
No I wasn’t playing with it. It wouldn’t spin. It would take my bet, and then throw up an error. Tonight it played. But only on one game. The bonus that I never wanted was bullshit. If you hadn’t GAVE it to me, I could have just played the money I put on and cashed out my winnings. Because of your BON-US, I had to bet over 3000$? For a hundred dollar bonus I could only play on one game? You stiff arm robbed me. I am submitting my review and adding tonight to it. It has been a pleasure getting raped by your casino, and if you have any future bonus for me, don’t hesitate to stick them up your ass. Thank you
Sent from Mail for Windows
From: Herman G.
Sent: Wednesday, February 15, 2023 4:06 AM
To:
[email protected]Cc:
[email protected]Subject: [#713519]: My 19$ bitcoin refund
Hello Jeremy,
Thank you for contacting us,
Reviewing your account we see your deposit of $18.98 with its respective bonus received and according to the history of your account, we also see that you have been playing with your balance.
It has been a pleasure to assist you, but if you have any questions do not hesitate to contact us.
Kind Regards,
Herman G
Customer Support Team
Ticket HistoryJeremy Conway (Client) Posted On: 15 February 2023 01:30 AM
I deposited 19$ of bitcoin and initiated the transaction at 12:01. It was supposed to be there within 10min because I paid for the fastest delivery. It is now 12:30. What’s up?
Sent from Mail for Windows
Jeremy Conway (Client) Posted On: 15 February 2023 02:03 AM
I said it in the subject line.
Jeremy Conway (Client) Posted On: 15 February 2023 02:38 AM
I am completely unhappy with your "Casino". Your support is bullshit, and I want my deposit back. Your games just throw up error messages and delete my money. I left a review for you, it is not good. Refund my deposit, delete my account and I may find something good to edit it with. You screwed me, you know it, refund the money you stole.
Sent from Mail for Windows
[cid:
[email protected]]
Ticket Details
Ticket ID: 713519
Department: CasinoCastle_support
Type: Issue
Status: Closed
Priority: Normal - P4
Helpdesk: http://kayako.bingo.priv/index.php?/CasinoCastle
Screw Casino Castle
