I made two withdrawal request.. First one was processed and money was transferred to my account but to my surprise after two days same money was taken out of my account stating it was a wrong account transfer. Money Lost.. On raising the ticket, it was closed immediately stating money is been transferred and no further submissions are allowed.. However no one reviewed what the case was... In the transaction receipt too attached by them in they attached a transaction receipt of some other player.

Within two days the incident happened unfortunately I continued playing and made another withdrawal request and withdrawal wa marked successful within hours however it's been 10 days and I have not seen the money in my account..

Two withdrawals amount to 50K INR which I don't care now much and have put it in the lost bucket.

Please note if you want to play at this SITE do not go by positive reviews... JUST DO NOT PLAY...I am sharing my personal experience who holds top tier VIP level at most of the gambling sites... They literally have no support.. You cannot reopen the ticket which is closed by them... They do not respond to emails being sent.. So once your money is stuck it's stuck forever...

Specially for INDIAN players who deposit money through UPI and use same method for withdrawals stay away from bc.game...

I received a 200 yen no deposit bonus by email. I was lucky enough to make a profit of 9,000 yen on the slots. I tried to find the bonus conditions for the no deposit bonus by email, but I couldn't find them. The chat doesn't respond. I had no choice but to play the slots more than 50 times the bonus amount, but I still didn't cash out. I've given up. I haven't even made a deposit, so I'm giving up. This is a very malicious casino.

メールで200円の入金不要ボーナスが届きました　スロットで運良く9000円の利益が出ました　メールでの入金不要ボーナスのボーナス条件を探しましたが見つかりません　チャットは応答しません　仕方なくスロットをボーナス金額の50倍以上回しました　それでも現金化しません　もう諦めました　入金したわけでもないので諦めます　非常に悪質なカジノです

I lost my entire balance at BC.Game due to a critical failure of their Responsible Gambling tools. After setting a $60 daily loss limit to protect myself during a 24-hour withdrawal lock, I was still able to lose $1,661 in minutes. The system only notified me after my balance dropped to $2.60—far beyond the set limit.

Support later confirmed the limit was active and should have stopped further bets. I’ve submitted documentation, including chat transcripts and screenshots, and requested a refund of the excess losses. So far, support has ignored my follow-ups.

Offering loss limits that don’t work puts players at serious risk. Until BC.Game fixes this, I cannot recommend the platform.

I first deposited 20 euros on April 22nd, 2025 but my money had not been credited to my casino account. When I contacted the support team 24 hours later, they said I had to deposit another 80 because the minimum deposit is 100 euros and then it would be processed. I then asked again to be sure and was told I should only deposit 80 and then both amounts would be processed and the money would be credited to my casino account within 24 hours and 100 euros would be there (20 for the first deposit and 80 for the second). On April 29th, 2025, I deposited 80 euros when they said again on April 29th, 2025 that I should pay another 80. But today is May 3rd, 2025 and the money is still not in my account and hasn't been returned. The support team has kept me waiting in the chat for hours and I've sent all the screenshots 20 times and they always say they're working on it but nothing else.

Ich hab 20 Euro erstmal am 22.04.25 eingezahlt aber mein Geld wurde nicht auf mein Casino Konto gekommen , als ich Support Team nach 24 Stunden kontaktiert hatte dann hatten die gesagt ich muss noch mal 80 einzahlen weil Minimum 100 Euro einzahlen kann dann wird das bearbeitet, dann habe ich wieder gefragt um sicher zu gehen dann wurde mir gesagt ich soll nur 80 noch einzahlen dann werden beide Beträge bearbeitet und Geld wird in 24 Stunden auf mein Casino Konto und 100 Euro werden drauf sein (20 erste Einzahlung und 80 zweite ) am 29.04.25 habe ich dann 80 Euro eingezahlt als die am 29.04.25 wieder gesagte hatte dass ich noch 80 zahlen soll. Aber heute ist 3.05.25 und Geld ist immer noch nicht auf mein Konto und auch nicht zurück , Support Team lässt stundenlang mich im Chat warten und 20 mal alle Screen shots geschickt und immer wird gesagt wie arbeiten dran aber andere nix.

I can't say anything positive about this casino.

On March 23, 2025, I deposited €110 via LTC, which has not arrived yet.

I have since been told that the money was unfortunately credited to the wrong account and is gone.

If you have any questions, I can provide written evidence.

Support writes me the same nonsense every day.

I was supposed to submit a refund request on March 26, 2025.

I have done this too, to date, without any success.

No matter how you look at it, it's fraud and has nothing to do with seriousness.

BC Game never again!!!

Poor support
Deposit is not made or is credited to the wrong account.

Something like this has never happened to me in 4 years of online casino.

I would also like to add that support continues to put me off.
Today I was told that my money was simply gone and there would be no refund.

Keep your money or deposit at casinos that are trustworthy and not such scams.

To be honest, they stole my money.
Revolut Bank has confirmed it in writing and digitally.

The transfer has been received into their account.
They even got the response but my money couldn't be found.

I'll never pay there again.
Simply fraud, there is nothing more to say.....

Ich kann nichts positives an diesem Casino lassen.

Am 23.03.2025 habe ich via LTC 110€ eingezahlt die bis heute nicht angekommen sind.

Mittlerweile hat man mir gesagt, man habe das Geld leider einem falschem Konto gutgeschrieben und es sei weg.

Falls Fragen kommen ich ,kann alles schriftlich belegen.

Der Support schreibt mir jeden Tag den selben Nonsens.

Am 26.03.2025 sollte ich einen Antrag auf eine Erstattung tätigen.

Auch dies habe ich ,bis heute ohne jeglichen Erfolg getan.

Man kann es drehen wie man will ,dass ist Betrug und hat nichts mit Seriosität zu tun.

BC Game nie Wieder!!!

Schlechter Support
Einzahlung bleibt aus bzw ,wird einem falschem Konto gutgeschrieben.

So etwas ist mir in 4 Jahren Online Casino noch nicht passiert.

Ergänzend möchte ich hinzufügen ,dass mich der Support weiter vertröstet.
Heute kam die Aussage ,dass mein Geld einfach weg sei und eine Erstattung gibt es auch nicht.

Behaltet euer Geld oder zahlt in Casinos ein ,die vertrauenswürdig sind und nicht solche Betrüge.

Die haben mir ehrlich gesagt ,mein Geld geklaut.
Die Revolut Bank hat es schriftlich und digital bestätigt.

Die Überweisung ist auf deren Konto eingegangen.
Die haben sogar die Rückmeldung aber mein Geld konnte nicht gefunden werden.

Ich zahle da nie wieder ein.
Einfach Betrug ,mehr kann man dazu nicht mehr sagen.....

For all the features that BC Game provided it's nice and good but no hurt feeling BC; I've been your loyal user for around 2 years but recently around 2-3 months before, your house edge is really questionable. It looks like my percentage of winning at your site really decrease a lot.. I mean really a lot that my bankroll is broke really bad and it's not just my experience but also other users from my region. Maybe I will stop playing for a while at your site until it get fixed.

Almost forgot one thing, I saw that there's a lot of users complaint about Fiat deposit pending, maybe you should fix that as soon as possible because it keeps happening again and again.

I’ve come to really dislike this casino. Everything about its operations is unnecessarily complicated and at the end of the day , you don’t get much. They have multiple proprietary casino tokens (why so many? Who knows!) which bonuses are granted in but then they lock the bonus funds in some "bank" and disbursed gradually in small amounts based on wagering which completely negates the benefit of a receiving a bonus which is having an increased base amount so you can make higher wagers. I guess the one benefit is your deposit funds aren’t locked while you wager the bonus funds but if you don’t have access to the bonus funds then why any bonus at all? Then there’s all sorts of little frustrations. On my profile page it says my account balance is x amount of dollars but my wallet says it’s y amount of dollars and when I tried to ask support what the discrepancy is I have to wait 30 minutes for someone to respond and the first 10 responses I get from the customer service rep is copy-and-pasted boilerplate information about completely unrelated topics. Maybe a robot? Maybe the casino is so confusing even support has no idea how anything works? I finally get them to comment on my actual query and their response is for me to "just ignore" the higher account balance and then spew out a few nonsensical words that resemble a sentence but actually means nothing. This sort of interaction is what I experience whenever I ask support for help - which is a lot because so much about how the casino operates is a mystery and the website has so many information gaps.. despite being one of the most dense casino sites I’ve ever visited.

I have had a few decent wins here but the overall user experience is so frustrating and the bonuses are so measly (don’t even get me started on the weekly and monthly cashback ) that it’s so not worth it . If you’re looking for crypto casino I recommend gamdon, mega dice, jackbit or fairspin instead. And bc game, I have one recommendation: learn how to edit . Sometimes less is more

With online casinos you usually want at least 2 things :
1-Easy and unexpensive methods to DEPOSIT and WITHDRAW
2-Good choice of fair games
On these two, BC.GAME is top notch, never had a problem with any deposits or withdrawals. Large choice of original games (dice type with 99% RTP) and large choice of providers.
Bonus points making this site better than others :
- You can swap (with a reasonable fee) your money from one crypto to another. Their vault is paying interest.
- The bonus/quest system is pretty simple and gives a good boost to your winnings.
- The sports book is pretty extensive with competitive odds.
- Some pretty cools promotions in the sports section (you can easily win extra freebets)

I have accounts at a dozen of comparable sites (most notable being the famous staaaake), and by far BC is the best imo.

To be honest , I am really not sure how they are ranked 8.9.

The delay tactics they used to delay my withdrawal once I was only up USD25,000.00. They blocked all my fiat withdrawals and only allow withdrawals to Astropay ( Which has its own daily deposit and withdrawal limits) .

Their chat support gave the most generic answers such as try again in a few hours or to TRY and withdraw a smaller amount such as USD 1,000.00 at a time.

They gave the most generic rubbish I have ever encountered just to delay my withdrawal at their site.

I did eventually get all my funds out but it took alot of back and forth with the chat support.


Please stay away from this site.

I’ve been playing on BC.GAME for over two years now, achieving VIP Tier 2 status, but I’m here to strongly advise everyone to steer clear of this platform. Recently, I had a truly horrible experience that I wouldn’t wish on anyone.

After winning a significant sum—$52,000—BC.GAME froze my account for KYC (Know Your Customer) approval, which is standard. However, what followed was anything but. Despite completing the KYC verification as requested, my documents were rejected with no valid explanation. Support claimed my documents were submitted via screenshot, which was completely false! To make matters worse, the support team and my VIP host outright ignored my messages for days, leaving me helpless while my account remained frozen.

For three days straight, I tried tirelessly to submit documents again, only to encounter error pages and radio silence from the team. I must have contacted them over 10 times a day, and each time, I was met with zero effort to help. My VIP host, who should be assisting me, also ignored every single message. Their lack of support felt intentional, almost as if they had no plans to release my winnings.

What’s truly heartbreaking is that a friend of mine went through the same ordeal—he’s been locked out from withdrawing his money for over four months, despite completing the KYC process. It’s clear that this platform has no regard for its players, especially when it comes to letting them cash out their winnings.

To add insult to injury, after days of futile communication, I foolishly spent the $52,000 I had won out of frustration, realizing that I’d probably never see that money again. The moment I lost it all, my VIP host finally responded with a sorry excuse, claiming she was "sick." Classic. And after going back and forth for an entire day, they removed my withdrawal restriction—only for it to be meaningless since I had already lost everything.

As if that wasn’t enough, my VIP host promised me a "special bonus," but to this day, I’ve yet to receive a single dollar that I can actually withdraw. I’ve personally deposited over $1,250,000 into this site, and I’m walking away with nothing but a bitter experience and empty promises.

If you value your time, money, and sanity, I strongly urge you to avoid BC.GAME at all costs. Their support is unreliable, their promises are empty, and their withdrawal process is a nightmare. Play elsewhere—anywhere else! BC.GAME is a disaster waiting to happen.

I didn't think the casino was bad. I only made one deposit. The bonus is almost impossible to use. After about 2500 euros have been used, you get a 5 euro bonus credit. To receive a total bonus of 45 euros, you have to use 25,000 euros. This corresponds to a wagering requirement of bonus amount * 555x. This is of course nonsense and only serves to attract customers with supposedly high bonuses. Prizes from lottery tickets cannot be redeemed because the permitted games are not displayed (pop-up with error). The final point is the extremely high withdrawal fees. I could only choose Skrill because other withdrawal methods are supposedly not available. For Skrill they charge a total fee of between 9-11%. So if you want to withdraw 10,000 euros, you have to pay a fee of 926 euros! In the end, this definitely stopped me from making any more deposits.

Ich fand das Casino nicht schlecht. Habe nur 1 Einzahlung getätigt. Der Bonus ist fast unmöglich umzusetzen. Nach ca. 2500 Euro Umsetzung, bekommt man 5 Euro Gutschrift vom Bonus. Um einen Gesamt Bonus von 45 Euro zu er erhalten muss man 25.000 Euro umsetzen. Was einer Umsetzungs-Anforderung von Bonus-Betrag * 555x entspricht. Das ist natürlich Quatsch und dient nur Kunden mit angeblich hohen Bonus anzulocken. Preise von Lotterie Tickets kann man nicht einlösen, da die erlaubten Spiele nicht angezeigt werden (Popup mit Error). Den Schluss-Punkt setzen die extrem hohen Auszahlungs-Gebühren. Ich konnte nur Skrill auswählen, da andere Auszahlungs-Methoden angeblich nicht verfügbar wären. Für Skrill nehmen die eine Gesamt Gebühr zwischen 9-11%. Wer also 10.000 Euro auszahlen will muss eine Gebühr von 926 Euro bezahlen! Das hat mich am Ende definitiv davon abgehalten weitere Einzahlungen zu tätigen.

Like all online casinos this one is rigged. Online is a dream operation for Casinos as they can monitor what you spend, what you wager, how you play, what you play, and when and how much you withdraw. They do not need the huge outlay of security systems and reward cards to get sub par stats. They can then alter any game based on these stats. If you rest asured by so called licenses from corruptable nations then more power to you.

The support if something goes wrong is unhelpful, dismissive, slow and of course neglegent. Not uncommon to wait 1 - 3 hours for a support agent. Oh and if your still not there with the window open to reply? They will ignore your question and close the chat due to no response! Yes no response from you waiting 3 hours so they cancel the enquiry. This sums up how much BC Game appreciate their patrons.

And the total scam and false advertising of a bonus system with their own crypto. These guys must be really struggling to have their own currency.

To me it intially read that i would get a percentage bonus based on deposiit. Alas this not correct. Infact it then unlocks that amount, which can be unlocked with playthrough! My calculation was wager $8000 AUD to unlock $5 BCD about $7.4 AUD. And you cannot touch this bonus until you reach $5 BCD just to really put you in your place.

Please see my last chat with BC Game.

Customer Support Specialist



Dear Players,



Our Quest Hub will undergo maintenance on July 8th at 00:00 (UTC+0) for 8 hours. During this time, quests will not be available. Once the maintenance is complete, simply refresh the page to see the quests again. Thank you for your understanding and support!



Happy gaming!



The BC.GAME Team





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BC Game typically replies in under 15m.



This casino is a disgrace. Level 33 and i'm still stuck to the worst support on any online casino. Do not expect any deposits. I no longer need to wager a certain loss. Better to burn my money and i'll get a better show.

Your bonus system is a scam and every single game is throttled on your software.

The longest streak of wins here in the past 3 - 4 weeks would be for about 10 minutes. Yes provabaly fair. A term you would not hear in the real world. I wonder why? Because it doesnt mean anything! Its rubbish.

It is so obvious that wins are tide to your XP in relation to your next level. As soon as you level up you stop winning. Unless you have throtled for 8 - 9 levels and drain someone and then you let them win for a while



Hello, Thank you for reaching BC Game Live Support. This is Nilan and I'm here to assist you today!



Could you please provide a more detailed description of your concern for me?



Your rigged. You treat your customers like crap and take all there money.

their money

Just letting you know. That $50k+ ive depostted here. No more

okay



Did you encounter any difficulties?



Maybe your time is better spent pretending to be a customer in the chat room?

Have you not read the paragraphs above?



I have read



So i must just state simple facts. Thanks for your honesty



By creating an account with BC Game and agreeing to our terms and conditions you accepted the rules and consequences



Yes and you dont refute what i say

Thank you for being most helpful. I will be sure to let people know.



i am unable to locate any issues from your messages



Thank you for saying that. Even better

I suggest you do not become a lawyer or politician



Is there anything else I can help you with at the moment?



No thank you this has been most helpful but also damning. Certainly tells the tale of online gambling

I'll be on the casino forums all night

Instead of giving you guys money

My favourite crypto casino right now. Huge game selection and I also love their in-house games. Overall, good RTP and fun live chat (not support, but live chat, where players communicate).

The support on this website it might be the worst thing I have ever seen in my lifetime. Waiting hours for a reply who doesn't help you at all and most probably they are using google translate to understand a word from what you tell them. They literally close the interaction after waiting 30-40 minutes and when they answer you have to wait again 30 mins for a reply.
They offer you a flash bonus if you deposit in the first 7 minutes which is literally impossible to get because you have to pass all the dodgy verification beforehand. Not to mention that the website is buggy af and doesn't let you do anything without a refresh.
I have requested for all my data to be erased after 24 hours of struggling with the support to do my first deposit.

BC GAME IS THE WORST ONLINE CASINO PROVIDER PLATFORM! I'VE BEEN PLAYING HERE FOR MORE THAN A YEAR AND JUST EXPERIENCED A PROBLEM THIS TIME. IT ALL STARTED WHEN MY WITHDRAWAL WAS SUSPENDED WITHOUT A CLEAR REASON, THEN I WAS DIRECTED TO COMMUNICATE WITH SUPPORT, SUPPORT ORDERED ME TO DO KYC AGAIN BUT IT ALWAYS FAILED AND THE PROCESS WAS ALWAYS SLOW, LOADING TAKES DAYS. THEY NEVER PROVIDE A SOLUTION TO ANY PROBLEM, UNTIL THIS SECOND I ASKED TO DO A KYC RESET. IT HAS NOT BEEN RESPONDED AND MY WITHDRAWAL IS STILL PENDING. MY ACCOUNT IS ALREADY LEVEL 46 AND THIS IS WHAT I RECEIVED FROM BC GAME. WORST EXPERIENCE OF ALL TIME, UNTIL THIS MOMENT I HAVE NOT BEEN ABLE TO FIND A SOLUTION AND SUPPORT IS SLOW TO RESPOND. SOONER OR LATER THIS PLATFORM WILL BE AVAILABLE BY PLAYERS DUE TO VERY BAD SERVICE!