HomeGambling IndustryCasino Guru's Complaint Resolution Center leads industry in 2023, saving players over $11 million

Casino Guru's Complaint Resolution Center leads industry in 2023, saving players over $11 million

CASINO GURU17 Apr 2024
3 min. read
CG Update 2023 Complaint Resolution Center

Casino Guru's Complaint Resolution Center continues to set the standard for excellence in the online gambling industry, achieving remarkable milestones in 2023 and reaffirming its commitment to player advocacy and fair gaming practices.

In the past year alone, the Center received over 14,000 complaints from players worldwide, a testament to its reputation as a trusted platform for addressing player concerns. Of these, over 12,000 were accepted, underscoring the Center's dedication to providing a voice for players and addressing their grievances. Throughout the year, Casino Guru's team successfully resolved 3,428 complaints, resulting in an astounding $11,279,425 in saved funds for players. This achievement reflects the Center's unwavering commitment to securing favorable outcomes for players and ensuring a fair and transparent gaming environment.

Notably, Casino Guru's Complaint Resolution Center stands out from its competitors, such as AskGamblers, by accepting almost all complaints received—a significant difference that underscores Casino Guru's dedication to prioritizing player concerns and advocating on their behalf. In comparison, AskGamblers reported saving $9,031,914 for players with 3,565 accepted complaints, while Casino Guru's comprehensive approach led to saving $11,279,425 with 12,161 complaints accepted for resolution.

Aside from monetary savings, the Center also boasts other significant achievements. With an average resolution time of 17 days and the fastest resolution completed in just 48 minutes, Casino Guru demonstrates efficiency and responsiveness in addressing player concerns. Additionally, the Center resolved the longest open complaint, active for 287 days, showcasing its commitment to seeing cases through to a satisfactory resolution. Moreover, the Center successfully resolved the complaint with the highest value, amounting to USD 1.99 million, further highlighting its dedication to addressing all levels of player grievances.

Petronela Kontos, Complaints Team Lead at Casino Guru, commented on the Center's achievements: "We are proud to lead the industry in providing a platform where players can voice their concerns and seek resolution. Our commitment to fairness and transparency drives us to continually improve and deliver exceptional results for players worldwide."

In addition to its outstanding performance in 2023, Casino Guru's Complaint Resolution Center has achieved significant milestones over its lifetime. With over 37,000 complaints received and more than $25 million recovered for players, the Center has become a trusted resource for players seeking resolution to their issues.

As the Center continues its mission of empowering players and advocating for fairness within the online gambling industry, it remains dedicated to providing exceptional service and ensuring that players' voices are heard and their concerns addressed with integrity and transparency.

About Casino Guru's Complaint Resolution Center:

Casino Guru's Complaint Resolution Center is a leading platform dedicated to addressing player concerns within the online gambling industry. With a team of experienced professionals and a commitment to fairness and transparency, the Center strives to ensure a positive and responsible gaming experience for players worldwide.

Image credit: Casino Guru News

17 Apr 2024
3 min. read
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