Casino Guru resolves $1.35m dispute, reinforcing commitment to player protection

Casino Guru, a leading voice in online gambling advocacy, is pleased to announce the successful resolution of a $1.35m complaint through its influential Complaint Resolution Center. This case marks another achievement in Casino Guru's ongoing mission to uphold fairness and transparency in the online gaming industry, following last year’s $1.99m resolution—a record for the platform.

The recent complaint involved a player whose account was unexpectedly suspended after attempting to withdraw part of their $1.35m balance.

The player had complied with all verification requirements, yet faced extended delays in accessing their funds. After 2.5 months of Casino Guru's dedicated mediation efforts, the player received the full amount owed.

This resolution highlights Casino Guru’s commitment to achieving fair outcomes, particularly in high-stakes situations that require meticulous handling and sustained communication with all parties involved.

This recent win is part of Casino Guru’s ongoing impact on the gambling industry. Since its inception in 2019, the Complaint Resolution Center has successfully resolved over 12,000 complaints, recovering more than $33m USD on behalf of players worldwide.

Notably, the $1.99m resolution in 2023, also led by Casino Guru’s expert team, set a benchmark for the platform and demonstrated its capacity to handle even the most complex, high-value disputes.

"Resolving cases of this magnitude is exactly why we established the Complaint Resolution Center," said Petronela Kontos, Complaints Team Lead at Casino Guru. "We’re committed to protecting players and maintaining accountability within the industry, and these cases underscore our commitment to those values."

With more than 42,000 complaints handled to date, Casino Guru’s Complaint Resolution Center remains the largest and most active platform of its kind.

The Center’s expert team is equipped to mediate complex cases efficiently, embodying Casino Guru's dedication to player rights and industry integrity.

As the Center continues to grow, Casino Guru looks forward to expanding its team, advancing its technology, and collaborating with partners to further promote responsible gaming practices worldwide.

Image credit: Casino Guru News