Exclusive KYC training for Casino Guru team by Lyon Xuereb

Last week, the Casino Guru team participated in an exclusive KYC (Know Your Customer) training session led by Lyon Xuereb from Thrill Partners, BetBeast Casino. This in-depth session provided valuable insights into essential compliance processes and best practices for handling customer-related verifications.

Key details of the training

The training, which lasted over 3.5 hours, was attended in person by the entire office. It was also made available online for remote participants. Lyon covered a comprehensive range of topics, including KYC essentials, AML procedures, and practical examples from his extensive experience.

Lyon explained, "Effective KYC processes require rigorous checks, including address and payment verification, identifying sources of wealth, and screening for PEPs (Politically Exposed Persons). The processes differ significantly depending on the Licensing Authorities involved."

Additionally, he provided deep insights into AML (Anti-Money Laundering) Procedures, emphasizing the importance of strong compliance frameworks in mitigating risks.

The training was interactive, with plenty of opportunities for the team to ask questions and discuss real-world challenges. According to Lyon, "Case studies are crucial because they allow us to evaluate different scenarios and learn how to adapt our processes to handle unique situations effectively."

Training Highlights

The session has already influenced the Casino Guru team's operations. Following the training, they revised their approach to handling self-exclusion complaints for unverified accounts. Lyon’s expertise and feedback gave the team a clear direction on improving compliance while maintaining fairness.

The training session was recorded and will now serve as an invaluable resource for onboarding new colleagues.

Insights shared by Casino Guru members

Team members shared their personal takeaways from the session:

Peter M. remarked, "The training provided a new perspective by highlighting the differences in decision-making processes between casino management and complaint resolution centers."

Matej N. reflected, "It clarified the internal processes within casinos, especially concerning KYC situations, and how to handle cases when players fail verification. The examples from practice were particularly useful."

Šimon V. shared, "What stood out to me the most were the insights into how casinos with Curacao licenses operate in this space. Lyon explained how they evaluate risks and decide on exceptions without compromising their projected profits."

This exclusive training by Lyon Xuereb has not only enhanced the Casino Guru team's understanding of KYC and AML procedures but also sparked meaningful operational changes. As compliance remains a cornerstone of trust in the industry, this session has equipped the team with tools and strategies to uphold transparency and fairness while navigating complex cases.

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