Zoome Casino - Pelaajan tili on suljettu ilman selkeää syytä.

Tried to make a withdrawal and it kept getting reversed back into my account and all they kept giving me different reasons, the last reason was there was a technical issue on my banks end so I had a few stern words over live chat and after that my account was disabled due to administrators decision and as of the terms of condition are not obligated to give me a reason as to why. They also want my bank details to return to me my last deposit amount of $95 but not my winnings?? So if I done something wrong why are they returning my last deposit for?

Dear player,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Zoome Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely: 

• When did you create your account at the casino? 
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you pass the verification before you lost access to the account?  
• Did you accumulate your winnings with or without an active bonus?
• Did the casino cite any specific terms when blocking your account?  

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Tw1gz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru