ZoloBet Casino - Pelaajan pääsy tilille on estetty.

Hi, I’ve deposited £900 pounds in multiple deposits, by the end I had £600 left in winnings to withdraw which was mad by bitcoin wallet. The next day my access to the website was blocked by the admin. I want to know what is going on as they don’t respond to my emails. They I’ve attached the print screen with what is showing when I try to access the website. Thank you, Daniel

Dear DanLaura11,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

It was on slots, after the withdrawal I’ve uploaded all the required documents as driving licence, passport and bank statements

Thank you very much for your reply, DanLaura11. When was the last time you contacted the casino regarding this issue? Still no response? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear DanLaura11,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.