Yolo247 Casino - Pelaajan tili on suljettu ilman selkeää syytä.

Just found out Yolo is listed on Casino guru. The guys Yolo blocked my account with a vague reasoning and didn't care to explain further and I'm always answered with automated replies on their chat. I request intervention of Casino guru and help me get the funds out.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Yolo247 Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi I played around 3-4 days before they decided to block me. They gave me a few withdrawals first, the trouble started after that.

I was informed via chat when I reached out about not being able to login.

Winning was via slots, aviator and a bit of sports.

I didn't get any bonus.

Attached screenshots of chat.

Thanks for the explanation.

What was the date the casino blocked your account?

Thanks in advance for your reply.

Surrey, Do not have an exact date but it's been a couple of months.

Thanks for your reply.

Could you please share any evidence of the incident, such as a screenshot of your balance or a screenshot of the error you received when attempting to log in?

Please send any communication you received from the casino why your account was blocked, or when you attempted to resolve the situation.

Thanks in advance for your cooperation.

I have already shared their response in live chat above. Attaching screenshot of what happens when I try to login.

Thanks for your reply.

Could you please specify the date of when the exchange on the live chat took place?

Have you saved any confirmations received via email, such as registration email, deposit confirmation, payout confirmation, or similar communication originating from the casino?

If available, forward them to my email tomas@casino.guru or post screenshots with dates visible.

Thanks in advance for your reply and understanding.

The live chat took place on 8th June. The casino does not send any confirmation on deposit etc

Dear r00t3rs,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Barbora (barbora.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello r00t3rs,

I’m sorry to hear about the difficulties you’ve been experiencing.

My name is Barbora, and I’ll be handling your complaint from this point onward.

As a first step, I’ll reach out to a casino representative outside of this thread, since we currently don’t have a direct contact for them. In the meantime, please keep me updated if there are any new developments.

Best regards,

Barbora

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello r00t3rs,

I have tried to contact the casino repeatedly but unfortunately received no response. I'm afraid there is not much more that can be achieved without the casino's cooperation.

Since the casino operates without a valid license and does not refer disputes to any Alternative Dispute Resolution (ADR) service, there is no regulatory authority we can escalate your case to.

For this reason, I will mark the complaint as unresolved in our system. I understand this is not the outcome you were hoping for. However, unresolved complaints negatively affect the casino's rating, which may encourage it to improve its approach toward players. Should the casino decide to respond in the future, we will reopen the complaint and notify you by email.

I can only recommend choosing casinos with better reviews, ratings, and valid licensing in the future to help avoid similar situations.

I am sorry that we could not be of more help on this occasion.

Best regards,

Barbora