Yep Casino - Pelaajan tilin sulkemispyyntöä ei oteta huomioon.

Hello

I am a gambling addict and the casino refuses to block my account.

They don't respond to my emails, there are extremely long waiting times in the live chat, and every time I get the answer that I should set limits?

This casino is completely irresponsible towards players, and I expect an immediate adjustment to the rating. I would also greatly appreciate help from Casino Guru regarding player exclusion.

Hallo

Ich bin Glücksspielsüchtig und das Casino weigert sich mein Konto zu sperren.

Sie antworten nicht auf meine Emails, haben extrem hohe Wartezeiten im Livechat und man bekommt jedes mal die Antwort man soll Limits festlegen?

Dieses Casino geht total veranwortungslos mit dem Spieler um und ich erwarte eine sofortige Anpassung des Ratings und würde mich über hilfe von Casino guru bezüglich spielersperre sehr freuen.

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Dear Salatbar23498,

Thank you very much for submitting your complaint. I am sorry to hear about the issue you have encountered.

I have reviewed the casino's Responsible Gambling Policy, which states the following regarding self-exclusion:

"If you need a break from gambling, you can activate self-exclusion from one or all products by contacting Support."

However, I was unable to find any specific instructions or a dedicated contact method for submitting a self-exclusion request.

To better understand your case, could you please clarify a few points?

• How many times did you contact the casino requesting self-exclusion specifically due to gambling addiction problems?
• How did you submit these requests (e.g., email, live chat, or another method)?
• Could you please send copies of all self-exclusion requests in which you informed the casino about your gambling problem/addiction to my email at karla.m@casino.guru?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.