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Hello! I requested 3 withdrawals on Ybets.

$40

$35

and $30

All of them went through and appeared in my Mifinity account immediately.

However, the last one never arrived and it also doesn’t show up in my withdrawal history.

I have been talking to various support staff for over a week now, and they keep giving me automated responses that aren't helpful.

I am supposedly going to receive an email with a solution, but as I mentioned, I have been waiting an entire week for it.

I find it unacceptable to be kept waiting this long, and I also don't think the issue will be resolved.

Hallo! ich habe auf Ybets 3 Auszahlungen benatragt.

40$

35$

und 30$

Alle haben geklappt und waren sofort auf meinem Mifinity Konto

Jedoch ist die letzte nie angekommen und wird außerdem auch nicht in meinem Abhebungsverlauf angezeigt.

Ich rede nun seit über einer Woche mit jeglichen Support Mitarbeitern, diese geben mir jedes mal nur generierte antworten die nicht helfen.

Ich soll angeblich eine Email mit einer Lösung bekommen, diese lässt aber wie gesagt schon seit einer ganzen Woche auf sich warten.

Ich finde es unmöglich mich so lange warten zu lassen, und ausserdem denke ich nicht, dass sich da irgendwas klären wird.

Dear loidcasino1337,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Well, since I have already withdrawn twice and the money was immediately in my Mifinity account, there is definitely no problem, unless the casino did something wrong or had problems with the withdrawal. According to the casino, the withdrawal has already been processed by them for 7 days.

Naja, da ich schon 2x Ausgezahlt habe, und das Geld sofort auf meinem Mifinity Konto war, gibt es definitiv kein Problem, ausser das dass Casino etwas falsch gemacht hat oder probleme mit der Auszahlung hat. Laut dem Casino ist die Auszahlung auch schon seit 7 Tagen von ihnen aus Verarbeitet.

I've been asking for an answer for 9 days now, but I keep getting the same pathetic message.

9 Tage frage ich jetzt schon nach einer Antwort. Aber bekomme immer die gleiche jämmerliche Nachricht.

They have now disabled my account from using the support chat, probably because i kept asking daily why im not getting any help or information.

Dear loidcasino1337,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear loidcasino1337,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.